Louise Hannah
Cleveland,TN
Summary
Hands-on overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
23
23
years of professional experience
Work History
Banquet Coordinator, Management
MC Union (Stack And Catch)
Cleveland, TN
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations General Manager / Assistant General Manager
Buffalo Wild Wings
Cleveland, TN, Hixson, TN, Chattanooga, TN,
12.2007 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Sergeant
United States Marine Corps
10.2001 - 01.2010
- Remained current with training and sought new training opportunities to further personal growth.
- Maintained up-to-date knowledge of current military occupational specialties and prerequisites.
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Pennsylvania State University
01.2014
USMC Boot Camp, MCT, Personnel Administrative School, Marine Corps Institute Correspondence Courses, PWST Course Load
01.2010
Skills
Safety Management
Risk Assessment
Problem Solving and Trouble Shooting
Event Promotion
Guest Experience Management
Staff Training
Quality Assurance
Corporate event management
Critical Thinking
Safety Training
Client Relationship Management
Communication
Timeline
Banquet Coordinator, Management
MC Union (Stack And Catch)
02.2020 - Current
Operations General Manager / Assistant General Manager
Buffalo Wild Wings
12.2007 - 01.2020
Sergeant
United States Marine Corps
10.2001 - 01.2010
Pennsylvania State University
USMC Boot Camp, MCT, Personnel Administrative School, Marine Corps Institute Correspondence Courses, PWST Course Load