Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Louise Hariharan

Port Saint Lucie,FL

Summary

Knowledgeable and professional receptionists skilled in administrative support and customer service. Bringing 17 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Hematology Oncology Associates Of The Treasure Coast
Stuart, FL
08.2019 - Current


  • Schedule patients upcoming appointments and treatments.
  • Schedule patients for any needed scans, phlebotomies, biopsies, and labs.
  • Obtain patient records from hospital EMR.
  • Coordinate any outgoing referrals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used computer programs and registration systems to schedule patients for routine procedures and diagnostic testing.
  • Scan patients insurance cards and photo ID.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Review schedules and make adjustments to providers preference.
  • Coordinated patient scheduling, check-in, check-out, collecting co-payments and any balances that may be due.

Receptionist

Dr James A. Roberts. M.D.
Fort Pierce, FL
08.2016 - 08.2019
  • Answer high volume multi-line phones.
  • Check-in patients while verifying insurance confirming eligibility, co-payments and deductibles.
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
  • Make all patient appointments for specialist and diagnostic testing.
  • Obtained referrals for HMO patients along with prior-authorizations for diagnostic testing.
  • Compiled all medical records being requested by other providers or attorney offices.
  • Effectively communicated with other employees and upper management to ensure complete care of patients.

Referral Coordinator

Dr. Dwight Dawkins. M.D.
Port Saint Lucie, FL
05.2013 - 03.2016
  • Coordinated all referrals for patients being referred to specialists.
  • Obtained prior authorizations for out-patient testing.
  • Developed productive working relationships with numerous insurance companies.
  • Compiled patient records and testing reports for patient referrals.
  • Provided front and back office assistance when extra help was needed.
  • Contacted patients via phone and email to confirm appointments.
  • Assisted with administrative tasks, including filing, answering phones and monitoring patient flow and facilitate office procedures as needed.

Receptionist

Dr. Jay Schorr M.D.
Fort Pierce, FL
08.2005 - 03.2013
  • Managed six-line phone system handling more than 100 incoming calls per day.
  • Greeted patients at check in desk, collecting co-payments, re-verifying accurate insurance, and confirmed next day appointments.
  • Kept reception area clean and organized to offer positive first impressions to all patients.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Effectively communicated with other employees and upper management to ensure complete care of patients.

Education

Hudson County Technical School
North Bergen, NJ

Skills

  • Multi-line telephone skills
  • Wide range knowledge of HMO's, Medicare, Medicaid and commercial insurances
  • Meticulous and organized
  • Multi-tasking and the ability to work under pressure
  • Outstanding people skills
  • Ability to work independently and as a team
  • Knowledge of medical terminology and procedures

Timeline

Receptionist

Hematology Oncology Associates Of The Treasure Coast
08.2019 - Current

Receptionist

Dr James A. Roberts. M.D.
08.2016 - 08.2019

Referral Coordinator

Dr. Dwight Dawkins. M.D.
05.2013 - 03.2016

Receptionist

Dr. Jay Schorr M.D.
08.2005 - 03.2013

Hudson County Technical School

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Louise Hariharan