Louise Hutten
Seal Beach,CA
Summary
Knowledgeable and dedicated professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Spritual Counsellor
Lucent Hospice
07.2023 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Senior Care Coordinator
Bluesea Care Services
07.2011 - 02.2013
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Managed over 50 client calls per day.
LossPrevention
Macys Department Store
04.2005 - 02.2006
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Ward Manager
Hammersmith Hospitals NHS Trust
04.2002 - 08.2004
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
- Collaborated with other healthcare professionals to provide quality patient care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
Education
Associate of Science - Nursing
Thames Valley University
London UK05.2000
Bachelor of Arts - Theology, Religious Studies And Sociology
St Mary's University College, Strawberry Hill
London, United Kingdom06.1996
Skills
- Safety and Security Procedures
- Accurate Documentation
- Issue and Conflict Resolution
- Staff Management
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- Active Listening
- Schedule Mastery
- Employee Training
- Job Assignments
- Social Media Platforms
Timeline
Spritual Counsellor
Lucent Hospice
07.2023 - Current
Senior Care Coordinator
Bluesea Care Services
07.2011 - 02.2013
LossPrevention
Macys Department Store
04.2005 - 02.2006
Ward Manager
Hammersmith Hospitals NHS Trust
04.2002 - 08.2004
Associate of Science - Nursing
Thames Valley University
Bachelor of Arts - Theology, Religious Studies And Sociology
St Mary's University College, Strawberry Hill
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