Louise Kemish
Executive Assistant
Raleigh,NC
Summary
Professional with a strong background in executive support and administrative management. Utilizes strong organizational and multitasking skills to handle high-pressure, high-volume environments. Valued for a strong work ethic that embraces diversity and problem-solving to ensure smooth operations and efficient workflow. Track record for maintaining confidentiality and supporting executive-level decision-making.
Overview
20
20
years of professional experience
Work History
Executive Business Administrator
Wilco RCM
05.2019 - Current
- Oversee day-to-day operations, leading a global team of 37 to collect $1.8 million in insurance claims monthly while meeting business goals.
- Increased claims collection by 13% by optimizing operational efficiency, analyzing workflows, identifying bottlenecks, and implementing process improvements.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
- Managed financial, operational, and human resources to enhance business performance.
- Provided insights into key performance indicators by developing reports and dashboards, improving data visibility by 30%.
- Manage monthly client invoices, company-wide expenses, payroll, document infrastructure, and company calendar.
- Assist general counsel as a legal gatekeeper for client contracting, with an average of 212 contracts processed per year.
Office Administrator
Virginia Care Partners (HCA)
04.2018 - 07.2019
- Coordinated communications, financial processing, events, record keeping, and administrative functions for a physician-led collaborative network of 250 primary care physicians.
- Managed the creation, tracking, and execution of contracts between the business and 13 board members.
- Executed quarterly value-based distributions of $500,000 to ACO network practices.
- Maintained electronic and paper filing systems to ensure easy information retrieval.
- Oversaw the management of office supplies and equipment to reduce waste and enhance productivity for two offices and 20 team members.
Executive Assistant
Pacific Pulmonary Services
11.2007 - 11.2017
- Provide comprehensive administrative support to the CEO and senior officers of the fifth-largest national durable medical equipment provider.
- Act as a liaison and problem solver, the CEO's first point of contact. Demonstrate strong business sense by deciphering priorities and making sound judgment calls, utilizing my ability to think outside the box with a sense of urgency.
- Managed high-volume dynamic calendars, scheduling meetings and appointments and coordinating travel arrangements quickly, prioritizing and resolving issues as they arose.
- Exercise extreme discretion with confidential information and C-level matters.
- Developed, generated, and distributed key performance metrics for the sales and operations team, contributing to the team’s 29% increase in sales and 21% increase in productivity.
- Facilitated successful events and meetings by coordinating logistics, vendor relations, and accommodation for high-level corporate functions.
Education
Bachelor of Arts - Religion
Dominican University
San Rafael, CaliforniaSkills
Operations management
Time management
Managing multiple projects
Microsoft Office Suite
Executive support
Schedule management
Problem-solving abilities
Critical thinking
Organizational skills
Excellent communication
Timeline
Executive Business Administrator
Wilco RCM
05.2019 - Current
Office Administrator
Virginia Care Partners (HCA)
04.2018 - 07.2019
Executive Assistant
Pacific Pulmonary Services
11.2007 - 11.2017
Bachelor of Arts - Religion
Dominican University