Louise Little
Port Orange,FL
Summary
Experienced Office Manager and administration professional with 30+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
1028
1028
years of professional experience
Work History
Office Manager
Greenberg Dental and Orthodontics
Port Orange, FL
02.2015 - Current
- Answer multi-line phone system, screen calls and take messages
- Open and close office daily
- Make appointments
- Verify insurance for general dentist and specialty doctors
- Update patients files
- Schedule new patient appointments
- Read patient treatment plans and schedule work to be completed
- Other duties as assigned by Management.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Front Office Coordinator/Office Manager
Greenberg Dental and Orthodontics
Laurel, MD
10.2012 - 12.2014
- Same duties as Receptionist below with the following additions
- Balance and reconcile daily deposits and deliver them to the bank
- Manage the front desk for a busy dental practice
- Train front desk staff
- Evaluate and fix billing questions from patients and doctors
- Liason between multiple doctors and patients
- Covered other front desk positions at other offices when needed
- Coordinated the daily deliveries to FEDEX, UPS and our labs.
Receptionist
Greenberg Dental & Orthodontics
Pasadena, MD
10.2011 - 10.2012
- Answer multi-line phone system, screen calls and take messages
- Open and close office daily
- Make appointments
- Verify insurance for general dentist and specialty doctors
- Update patients files
- Schedule new patient appointments
- Read patient treatment plans and schedule work to be completed
- Other duties as assigned by Management.
Executive Assistant/Office Manager
Kirby Realty, LLC
Laurel, MD
05.2008 - 07.2011
- Answer multi-line phone system, screen calls and take messages
- Open and close office daily
- Data entry and typing for agents and broker
- General office duties
- Maintain supplies are filled daily in office
- Update current listings board daily
- Oversee property inspectors for property inspections & fix any issues at properties
- Assist and coordinate with Broker office and policy guidelines
- Input listings in MRIS and management system
- Set up management system in office
- Any other duties as asked by Management.
Executive Assistant
RE/Max Gold
Stevensville, MD
01.2008 - 05.2008
- Answer multi-line phone system and transfer calls
- Greet agents and clientele upon arrival in office
- Open and close office daily
- Data entry for agents and associate broker
- General office duties
- Maintain supplies are filled daily in office
- Check voicemail, take messages & distribute messages
- Update current listings board daily
- Input BPO's, MMRS & listings in computer
- Any other duties as asked by Management.
Agent Services Coordinator
Keller Williams Select Realtors
Annapolis, MD
03.2005 - 01.2008
- Answer multi-line phone system, transfer calls to agents, take messages
- Open and close office daily
- Greet agents and clientele upon arrival in office
- Assist agents with office machines, computer systems & fax machines
- Manage office while Team Leader, Owner and Accountant were out
- Oversee construction of new space (2,200 sq ft to 7,263 sq ft)
- Oversee & supervise completion of renovation in owners absence
- General office duties
- Perform New Agent Orientation presentation each month
- Check forms drawers and maintain ample copies for agents
- Any other duties are asked by Management.
Sales and Accounting Manager
Jabez Tours
Pasadena, MD
05.2002 - 03.2004
- Plan, coordinate and schedule transportation of groups
- Input contracts into computer system
- Maintain, track deposits and outstanding balances due to company
- Make daily deposits at bank
- Attend Trade Shows, Sales Meetings & Marketing Mixers to promote company
- Greet customers and assist them with questions and/or purchasing of items
- Answer phones, assist customers and take messages
- Manage office when owner and Director of Operations is not there.
Office Manager
Crisfield at Lee Plaza
Silver Spring, MD
08.1999 - 10.2002
- Planned, coordinated and managed breakfast at restaurant
- Organized and maintained filing systems, typing and ordering in office as well as in the restaurant
- Assist Chef in food preparation for daily operations and banquet
- Hostess, Cashier and Bartend as needed.
Group Tour Coordinator
Watermark Cruises
Annapolis, MD
02.1999 - 10.2002
- Plan, coordinate, schedule, input and distribute contracts for day to day and multi-day trips for a variety of groups in Annapolis, Baltimore and DC area clients all over the United States
- Contact potential new partners, put packages together, proposals to groups and Trade Show material to create more interesting venues for clients
- Track 165,000 tour brochures yearly with a log in excel
- Worked on company boats as crew, bartender, bar back and ticket-taker/cashier at City Dock in Annapolis.
Senior Accounting Clerk
Marriott International, UMUC
College Park, MD
02.1997 - 02.1999
- Reconcile and balance deposits from outlets within the UMUC
- Accounts receivable and payable
- Generate sales reports to reflect budget, forecast and actual income year-to-date
- Any other duties as requested by Management.
Executive Assistant/Secretary to Food & Beverage Director
Marriott International, UMUC
College Park, MD
08.1987 - 11.1997
- Assist Food & Beverage Director, Managers and Supervisors within the department with daily operations and paperwork
- Complete and balance liquor inventory & maintain state liquor purchase orders
- Maintain and renew state liquor licenses
- Answer multi-line phone system, screen, transfer calls & take messages
- Proficient in typing at least 50WPM, filing, faxing and maintain all office equipment
- Make travel & hotel arrangements for managers and supervisors
- Oversee & supervise catered events as needed
- Oversee smooth running of two restaurants as needed
- Assist the kitchen & restaurants in preparation during Food & Beverage Director's or Executive Chef's absence
- Any other duties as requested by Management.
Payroll/Human Resource Specialist
Marriott International, UMUC
College Park, MD
11.996 - 02.1997
- Process payroll weekly for 220 associates and 30 managers bi-weekly
- Enter new associates into computer system & ensure all paperwork is filled in completely
- Answer associate and manager inquiries on payroll & human resource issues
- Train associates, managers & supervisors on use of time clock & timecards
- Any other duties as requested by Management.
Education
High School Diploma -
Parkdale Senior High School
01.1981
Skills
- Staff Management
- Office Management
- Billing
- Customer Service
- Inventory Control
- Team Supervision
- Administrative Support
- Mail Handling
- Employee Supervision
- Compliance Monitoring
- Operations Management
- Scheduling and Calendar Management
- Office Administration
- Scheduling
- Customer Relations
Other Experience
- MLS Matrix
- Ebrokerhouse
- Airset
- RIO
- Top Producer
- KWLS
- Website Design
- Microsoft Access
- Outlook
- Word
- Excel
- Publisher
- Lotus
- RBS (Related Bus Systems) training
- DOD (Department of Defense Finance & Accounting) training
- Peoplesoft training
- Accounts Payable and Receivable training
- Kronos/TKC training
- Indispensible Assistant training
- Respect Program
- Hospitality Management training
References
References are available on request.
Timeline
Office Manager
Greenberg Dental and Orthodontics
02.2015 - Current
Front Office Coordinator/Office Manager
Greenberg Dental and Orthodontics
10.2012 - 12.2014
Receptionist
Greenberg Dental & Orthodontics
10.2011 - 10.2012
Executive Assistant/Office Manager
Kirby Realty, LLC
05.2008 - 07.2011
Executive Assistant
RE/Max Gold
01.2008 - 05.2008
Agent Services Coordinator
Keller Williams Select Realtors
03.2005 - 01.2008
Sales and Accounting Manager
Jabez Tours
05.2002 - 03.2004
Office Manager
Crisfield at Lee Plaza
08.1999 - 10.2002
Group Tour Coordinator
Watermark Cruises
02.1999 - 10.2002
Senior Accounting Clerk
Marriott International, UMUC
02.1997 - 02.1999
Executive Assistant/Secretary to Food & Beverage Director
Marriott International, UMUC
08.1987 - 11.1997
High School Diploma -
Parkdale Senior High School
Payroll/Human Resource Specialist
Marriott International, UMUC
11.996 - 02.1997
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