Louise Nelson
Nucla,CO
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
My father was a General Surgeon. I used to assist him with his Dictation from 2000-2006. I am also aware of Medical Professionalism, the overall environment and the utility of skill levels to maintain a strong office environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Lease Operator/ Owner Operator/COO
Mountain Valley Hauling And Logistics, LLP
04.2014 - 12.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Driver
Three S Ranch
02.2020 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Professional OTR Truck Driver
Swift Transportation
09.2014 - 05.2015
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Obtained customer signatures to complete and process paperwork.
Customer Service Account Representative
The Anderson Dubose Company
05.2011 - 12.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Mailroom Assistant Supervisor
InfoCision
10.2000 - 03.2007
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Inspected manufactured assemblies and monitored progress toward production dates.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
BBA - General Studies, Sociology
Kent State University
Kent, OH05.2011
Associate of Arts - HSST Social Science
Stark State College
Canton, OH05.1999
Skills
- Customer Service
- Route Determination
- Customer Rapport
- Confidentiality Understanding
- Verbal and Written Communication
- Time Management
- Inquiry Response
- Scheduled Services
- Microsoft Word
- Assessing Conditions
- Corrective Actions
- Communications Strategies
Timeline
Driver
Three S Ranch
02.2020 - 08.2022
Professional OTR Truck Driver
Swift Transportation
09.2014 - 05.2015
Lease Operator/ Owner Operator/COO
Mountain Valley Hauling And Logistics, LLP
04.2014 - 12.2023
Customer Service Account Representative
The Anderson Dubose Company
05.2011 - 12.2012
Mailroom Assistant Supervisor
InfoCision
10.2000 - 03.2007
BBA - General Studies, Sociology
Kent State University
Associate of Arts - HSST Social Science
Stark State College
Similar Profiles
Robert CarrRobert Carr
CDL Truck Driver at MOUNTAIN VALLEY LOGISTICSCDL Truck Driver at MOUNTAIN VALLEY LOGISTICS
Steven FlorenceSteven Florence
Heavy Duty Mechanic at Patrik's Water Hauling/ Trans Mountain PipelineHeavy Duty Mechanic at Patrik's Water Hauling/ Trans Mountain Pipeline
Priscilla OrtegaPriscilla Ortega
Owner-Office-HR Supervisor at The Armory Hauling and Logistics LLCOwner-Office-HR Supervisor at The Armory Hauling and Logistics LLC