Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Louise Polanco

BRONX,NY

Summary

Experienced bilingual Medical Secretary with over 3 years in fast-paced healthcare settings. Excels in patient scheduling, referrals, and front desk operations. Skilled in insurance verification, EHR Systems, and HIPAA-compliant communications. Committed to delivering high-quality patient experiences in alignment with service standards.

Overview

14
14
years of professional experience

Work History

Patient Service Coordinator

American Endovascular
01.2025 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Managed patient waitlist, appointment reminder, and procedure scheduling to ensure clinical flow and timely care delivery.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Verified patient's insurance eligibility and benefits coverage.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Reduced wait times for patients through effective coordination of appointment schedules with providers.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Secretary /Medical Receptionist

KezMed Medical PC
08.2022 - 01.2025
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed patient waitlist, appointment reminder, and procedure scheduling to ensure clinical flow and timely care delivery.
  • Handled 80+ patient interactions per day across check-in/out, phone inquiries, and appointment coordination
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.

Front Desk Receptionist

Doctors United INC
11.2020 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.

Cashier

Price Choice Foodmarket
10.2011 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

High School Diploma -

Knowledge And Power Prep Academy International High School
06.2014

Associate of Science - Health Administration

Bronx Community College
Bronx, NY
06-2027

Skills

  • Office Organization
  • Medical Office Administration
  • Insurance Verification
  • EHR system proficiency ( EPIC, ECW)
  • Medical Charting
  • HIPAA Compliance
  • Customer Service
  • Front Desk Operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Service Coordinator

American Endovascular
01.2025 - Current

Medical Secretary /Medical Receptionist

KezMed Medical PC
08.2022 - 01.2025

Front Desk Receptionist

Doctors United INC
11.2020 - 04.2022

Cashier

Price Choice Foodmarket
10.2011 - 03.2020

High School Diploma -

Knowledge And Power Prep Academy International High School

Associate of Science - Health Administration

Bronx Community College

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