Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Louise Skeete

Louise Skeete

Columbus,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Breakpack Order Filler

Walmart Distribution Center
03.2023 - Current
  • Maintained high level of health and safety standards.
  • Picked product from fulfillment center stock according to picklist and organized on cart.
  • Pulled items from shelves based on number, size, color, quantity and quality requirements.
  • Kept fulfillment center aisles clear and maintained integrity of storage locations.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Received returns of damaged and incorrect orders to process replacements.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.

Temp Assembly Worker

Mobis
02.2023 - 03.2023
  • Completed assigned tasks quickly to decrease production time.
  • Followed detailed assembly instructions, processes and procedures.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Notified supervisor of issues with equipment or production.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Assembled Type items to specification.
  • Maintained supply inventory by checking stock to determine inventory level.

Customer Care Representative

Best Buy
08.2021 - 05.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled appointments with trained technicians for vehicle and device repairs.

Priority Bulk Representative

Comcast
02.2020 - 08.2021
  • Identified root cause of inquiries by asking probing questions to determine best solution.
  • Utilized Software to support organization's customers.
  • Identified customer needs and helped customers use specific features, understand products and maximize success with products and services.
  • Maintained required product knowledge to deliver best-in-class service.
  • Assisted customers over telephone or in-person to provide customer support.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Supported customers continuously from sales process to product set-up and use.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Cashier

Lowes Distribution Center
02.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Banquet Server

VALLEY Hospitality
08.2019 - 03.2020
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Answered guest questions about event plans and food service choices.
  • Adjusted service based on customer requests and kitchen readiness.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Maintained clean and safe work environment.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.

Cook

Pizza Hut
09.2018 - 08.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Developed relationships with local suppliers to obtain freshest ingredients available.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Salesperson

Waffle House
05.2017 - 05.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cashier

Dollar Tree
09.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Bachelor Of Business Administration - Business Administration

Oregon State University
Corvallis, OR

Skills

  • Exceptional Time Management Skills
  • Storage Area Housekeeping
  • Staff Management
  • Product Location
  • Team Meetings
  • Stocking and Replenishing
  • Coordinating Work Orders
  • Customer Experience
  • Inventory Recordkeeping
  • Customer Order Fulfillment
  • Adobe Software
  • Heavy Lifting
  • Safety Violations
  • Handheld Scanners
  • Order Filling
  • Performance Goals
  • Customer Satisfaction
  • Restock Shelves
  • Safety Procedures
  • Pick Lists
  • Hand Scanning
  • Customer Needs Assessments
  • Pick Products
  • Process Payments
  • Team Goals
  • Prepare Orders
  • Maintaining Clean Work Areas
  • Cash Register Operation
  • Ticket Printing
  • Error Reviews
  • Merchandising and Display
  • Loading and Unloading
  • Shipping and Packaging
  • Serve Customers
  • Pulling Requests
  • Conflict Mediation
  • Microsoft Excel
  • Closing Sales
  • Schedule Mastery
  • Reading Comprehension
  • Problem-Solving Ability
  • Credit Card Payment Processing
  • Process Optimization
  • System Implementation
  • Microsoft PowerPoint
  • Sales Expertise
  • Multi-Line Phone Talent
  • Project Management Abilities
  • POS Systems Expertise
  • Multi-Line Telephone Operation
  • Retail Sales Customer Service
  • Customer Service
  • Calm and Professional Under Pressure
  • Records Preparation
  • Active Listening
  • Customer Retention Strategies
  • Refund Processing
  • Receiving Support
  • Order Processing
  • Technical Support
  • Critical Thinking
  • Calendaring
  • Professional Telephone Demeanor
  • Minute Taking
  • Typing Proficiency
  • Spreadsheets
  • Product Promotion
  • Proofreading
  • Order Fulfillment
  • Filing
  • Microsoft Word
  • Customer Relationship Management
  • Team Development
  • Call Center Operations
  • Coordination
  • Research
  • Delivery Scheduling
  • Computer Proficiency
  • Customer Consulting
  • Prioritization
  • Policy and Procedure Adherence
  • Money Handling Abilities
  • Documentation
  • Promotional Support
  • Account Management
  • Customer Relations
  • Conflict Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Breakpack Order Filler

Walmart Distribution Center
03.2023 - Current

Temp Assembly Worker

Mobis
02.2023 - 03.2023

Customer Care Representative

Best Buy
08.2021 - 05.2022

Priority Bulk Representative

Comcast
02.2020 - 08.2021

Cashier

Lowes Distribution Center
02.2020 - 08.2020

Banquet Server

VALLEY Hospitality
08.2019 - 03.2020

Cook

Pizza Hut
09.2018 - 08.2019

Cashier

Dollar Tree
09.2017 - 09.2018

Salesperson

Waffle House
05.2017 - 05.2019

Bachelor Of Business Administration - Business Administration

Oregon State University

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Louise Skeete