Louise Steffen
Mantua,NJ
Summary
Dynamic and results-driven professional with extensive experience in crew oversight and management. Proven ability to train teams on safety guidelines while optimizing workflow. Recognized for enhancing client satisfaction through meticulous quality inspections and effective multitasking, ensuring operational excellence in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Crew Leader
A Better Janitorial Service
10.2012 - 12.2013
- Supervised daily cleaning operations to ensure compliance with company standards.
- Trained new crew members on safety protocols and efficient cleaning techniques.
- Conducted regular quality inspections to maintain service excellence and client satisfaction.
- Coordinated schedules for crew assignments to optimize workflow and resource allocation.
Cashier Team Lead
ShopRite
11.2008 - 04.2010
- Supervised daily cash register operations, ensuring accuracy and efficiency during peak hours.
- Maintained cleanliness and organization of checkout areas to foster a welcoming environment.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Commission Sales Associate
Sears
11.2000 - 02.2002
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained product displays and stock levels to optimize sales opportunities.
- Collaborated with team members to meet daily sales targets consistently.
Teller II
United Jersey Bank
09.1990 - 03.1995
- Processed customer transactions efficiently and accurately, ensuring high levels of service.
- Assisted customers with account inquiries, providing timely solutions and support.
- Educated clients on banking services, enhancing customer engagement and satisfaction.
- Trained new staff on operational procedures and customer service standards effectively.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Identified discrepancies in transactions, resolving issues promptly to maintain accuracy.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Multi-Skilled Technician - Medical
Harris School of Business
Voorhees, NJ05-2012
High School Diploma -
Deptford Township High School
Deptford, NJ06-1990
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
Timeline
Crew Leader
A Better Janitorial Service
10.2012 - 12.2013
Cashier Team Lead
ShopRite
11.2008 - 04.2010
Commission Sales Associate
Sears
11.2000 - 02.2002
Teller II
United Jersey Bank
09.1990 - 03.1995
Multi-Skilled Technician - Medical
Harris School of Business
High School Diploma -
Deptford Township High School