Louise St. Rose
New York,NY
Summary
Results-oriented Associate Director of Operations with experience overseeing day-to-day operations and leading strategic initiatives across nonprofit organizations. Proven track record in managing cross-departmental programs and effectively communicating organizational objectives. Skilled in developing and executing innovative strategies to drive organizational growth and maximize program impact.
Overview
11
11
years of professional experience
Work History
Associate Director of Operations
Project Sunshine
10.2024 - Current
- Managed day-to-day operations for the organization
- Identified redundancies in the operations department budget and reduced spending by 10%
- Curated content and led board meetings for Project Sunshine Canada
- Sourced information and data for Project Sunshine USA Board and Committee meetings and maintained meeting minutes
- Projected budgets for Project Sunshine Kenya and Project Sunshine Canada programs and updated the Country Managers monthly to ensure we were within budget while identifying areas to cut costs
- Led the strategy for applying for Tax exempt status in various states
- Onboarded new staff including the organization’s new Chief Executive Officer
- Managed the audit process for Project Sunshine Canada and supported the Chief of Staff and Chief Financial Officer with the audit for Project Sunshine USA.
- Liaised with our legal partners and insurance brokers to ensure the organization remained in compliance with state and federal regulations
- Tracked PTO requests from staff and supported the Chief of Staff with maintaining employee records
Program Operations Manager
Project Sunshine
11.2018 - 10.2024
- Managed operations and logistics for programs serving pediatric patients for an international non-profit.
- Managed program logistics for our Kits for Play and Here to Play programs which serve 150,000 pediatric patients a year across the USA and Canada
- Collaborated with all departments of Project Sunshine to ensure the seamless implementation of multiple programs across the organization
- Built reports in Salesforce to accurately track our data and analyzed the information for the leadership team ahead of board meetings and large fundraising events
- Managed the $1 million program materials budget and identified cuts to the budget where possible
- Developed strategic plans to maximize impact while minimizing costs of our material-based programs
- Managed vendor relationships and represented organizational interests
- Managed the partnership with NY Cares to lead monthly in-office volunteering opportunities to sort, repack, and ship surplus supplies in our storage room
- Assessed our vendor contracts on a yearly basis and managed the RFP process when searching for new vendors
- Recruited candidates for our Summer Internship Program and led the onboarding process and management of the interns during the program
- Supported our Technology team with updating our Salesforce platform by using my expertise in Project Sunshine program logistics to help them better understand the needs of our organization
- Led virtual bi-monthly staff meetings, collected agenda items from the leadership team and identified interesting topics for the staff to discuss when we had short agendas
SONYC Service Manager
City Year, After School Program
07.2017 - 11.2018
- Managed SONYC After School Program led by City Year at a middle school in the Bronx.
- Doubled the number of enrolled active participants in our After School program from the FY’18 school year to FY’19 school year
- Monitored our SONYC budget spending for supplies, field trips, and enrichment activities
- Audited program files and documents to ensure we were complying with DYCD regulations
- Coached a team of 13 AmeriCorps members and helped them to build high quality curricula for our after school clubs
- Supported our after school clubs as needed when short-staffed or when unexpected scheduling conflicts arose
- Managed the partnership between City Year, school administration, and other CBOs in the building
- Facilitated professional development trainings for AmeriCorps members to prepare them to work with middle-school aged students in the Bronx
Program Aide
University Settlement, After School Programs
07.2016 - 06.2017
- Assisted in managing both the COMPASS and SONYC afterschool programs run by University Settlement at a public elementary school and middle school in New York City
- Aided in developing a safer and more efficient dismissal system for the participants in grades K - 5
- Created structure in our activities for the SONYC program in accordance with DYCD standards
- Organized parties and scheduled field trips within the boundaries of the program budget
- Collaborated with teachers and school administration to run various clubs and events throughout the year
Program Aide
Big Brothers, Big Sisters, SONYC Program
09.2015 - 12.2016
- Provided office support for the SONYC afterschool program run by Big Brothers, Big Sisters at a public middle school in Brooklyn
- Created a more efficient student sign-in/sign-out system
- Aided in daily preparation of activities as well as the organization of special field trips
- Improved digital and physical filing systems for audits from the Department of Education
ENGAGE Intern
Girl Rising
02.2015 - 09.2015
- Worked directly with the ENGAGE Program Associate to develop gender equality programs in education throughout different countries
- Edited the Quarterly reports and Yearly Work Plans
- Created and translated educational materials for the ENGAGE Program in the Democratic Republic of Congo
- Maintained list of donors and sent out Thank You notes to partners
Education
Bachelor's Degree - Anthropology, Women’s Studies
Fordham University
New York, NY01.2015
Skills
- Fluent French; Conversational Spanish
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams
- Proficient with Salesforce
- Staff and Volunteer leadership
- Cross-Functional Collaboration
- Vendor Management
Timeline
Associate Director of Operations
Project Sunshine
10.2024 - Current
Program Operations Manager
Project Sunshine
11.2018 - 10.2024
SONYC Service Manager
City Year, After School Program
07.2017 - 11.2018
Program Aide
University Settlement, After School Programs
07.2016 - 06.2017
Program Aide
Big Brothers, Big Sisters, SONYC Program
09.2015 - 12.2016
ENGAGE Intern
Girl Rising
02.2015 - 09.2015
Bachelor's Degree - Anthropology, Women’s Studies
Fordham University
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