Louise Sullivan
Elk Park,NC
Summary
A highly organized, energetic, and detail oriented hospitality and administrative professional. Has cultivated years of experience consistently meeting client’s expectations in deadline driven environments. Experience managing and training a diverse team, cultivating excellent conflict resolution abilities through logical solutions that allow all parties to feel recognized and heard. Excels cultivating guest relations and creating long lasting client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inspirato Destination Planner
Concierge Blue Ridge Mountains
03.2022 - 05.2023
- Conducted initial consultation with members to discuss trip details, dining and activity options and other logistics to create an ideal high end getaway.
- Provided service to member once on-site; provided property tour, addressed member inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Office Manager
The Art of Living Retreat Center
06.2021 - 03.2022
- Created, maintained and updated filing systems for paper and electronic documents.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Created training content and onboarded employees, performed year end reviews with team
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Studio Manager/ Yoga Instructor
Maha Yoga
09.2019 - 09.2021
- Updated online portal with class schedule, events, and client memberships profiles
- Delegated work to staff for general upkeep of studio and guest profiles
- Ran bi-weekly payroll, onboarded new staff members, managed clients monthly invoices
Shift lead/Head bartender
Starr Restaurant Group
03.2018 - 03.2020
- Maintained high level of service standards, while cultivating guest relationships
- Educated guests on rotating seasonal cocktail menu, scotch flights, and draft list
- Maintained knowledge of both ingredients and preparation method of food
- Maintained inventory for bar orders, communicated with vendors
Education
Associates - Hospitality Management and Pastry Arts
The Restaurant School
Skills
- Strong leadership and interpersonal skills
- Calm and Professional Under Pressure
- Executive Management Support
- Administrative and Office Support
- POS Systems Expertise
- System Implementation
Certification
200 hour certified yoga teacher
15 hour children's yoga training
Timeline
Inspirato Destination Planner
Concierge Blue Ridge Mountains
03.2022 - 05.2023
Office Manager
The Art of Living Retreat Center
06.2021 - 03.2022
Studio Manager/ Yoga Instructor
Maha Yoga
09.2019 - 09.2021
Shift lead/Head bartender
Starr Restaurant Group
03.2018 - 03.2020
Associates - Hospitality Management and Pastry Arts
The Restaurant School
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