Louise Tardiff
Patient Service Representative
Eliot
Summary
Dynamic Patient Service Representative with a proven track record at York Hospital Cardiovascular Care, enhancing patient experiences through efficient scheduling and meticulous data management. Skilled in verifying insurances and delivering exceptional customer service, I effectively collaborated with clinical teams to improve care coordination and patient outcomes.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
York Hospital Cardiovascular Care
04.2018 - 06.2025
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Medical Office Specialist
Appledore Family Medicine
01.2008 - 03.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
Education
Laconia High School
Laconia NH06-1971
Skills
Scheduling
Enter patient information
Schedule appointments
Verify Insurances
Customer service
Check In and Check Out of patients
Timeline
Patient Service Representative
York Hospital Cardiovascular Care
04.2018 - 06.2025
Medical Office Specialist
Appledore Family Medicine
01.2008 - 03.2018
Laconia High School
Similar Profiles
Ann NguyenAnn Nguyen
Registered Nurse at University of Utah Hospital- Cardiovascular Acute CareRegistered Nurse at University of Utah Hospital- Cardiovascular Acute Care
Ruby YagnikRuby Yagnik
Registered Nurse at Massachusetts General Hospital Cardiovascular Intensive Care UnitRegistered Nurse at Massachusetts General Hospital Cardiovascular Intensive Care Unit
Lainey WilkinsonLainey Wilkinson
Registered Nurse at Lutheran Hospital, Cardiovascular Intensive CareRegistered Nurse at Lutheran Hospital, Cardiovascular Intensive Care
Cameron TrottCameron Trott
Firefighter at Eliot Fire DepartmentFirefighter at Eliot Fire Department
Donna KellyDonna Kelly
Technical Service Manager at Thermo Fisher Scientific Inc.Technical Service Manager at Thermo Fisher Scientific Inc.