Louise Taylor
Yorkville,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Long-Term Disability Claims Manager
MetLife
Aurora, IL
03.2014 - Current
- Process and manage an average of 100 disability claims effectively meeting Performance Guarantees and compliance with no financial errors
- Provide excellent customer service by meeting customers’ needs with a high degree of accuracy and speed while consistently meeting key department performance metrics
- Inputs data and evaluates claimant eligibility via information received from claimant, attending physician, and employer- collaborate with clinical coordinators
- Complete effective phone assessments, investigates, identifies, and communicates appropriate offsets that financially impact benefits on social security, workers’ compensation and third parties
- Knowledge of Workers Compensation, State laws, ERISA and Tax laws, ADA, FMLA, Rehabilitation, Social Security, Special Investigation process
- Knowledge and experience with ICD-9/10 and CPT-4 coding
- Quality Assurance SME for LTD Team, informing of Key Performance Indicators (KPIs), trending and analysis of those KPIs, root cause and failure mode impact assessment and change management.
- Implemented Department Trainings / mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Yearly review accuracy of 98% Performance
School Counselor Internship
West Aurora High School
Aurora, IL
01.2020 - 01.2021
- Provided effective guidance services including individual and small group counseling, classroom guidance, professional communication, and task management for students on how to overcome personal, social, and behaviors issues
- Participated as an Illinois Facilitator for Illinois Association for College Admission Counseling (IACAC)
- ISAT/PSAT Facilitator
- Advised over 100 students on resume writing, job search skills, career research, graduate school research, application completion and guidance on completion of FAFSA
- Participated in IEP’s, School-Based Problem Solving, Discuss student performance and overall student counseling needs
- Used cognitive behavior therapy (CBT) to assist students in recognizing and redirecting poor habits
- Coordinated testing accommodations, increasing accessibility to standardized testing for all student abilities.
Daycare Center Director
Children of America
North Aurora, IL
01.2011 - 01.2014
- Demonstrated effective relationships with stakeholders, parents and children, maintained high teaching standards
- Responsible for creating and maintaining a nurturing and loving environment for the families
- Followed all DCFS licensing regulations
- Maintained quality standards with enrolling and exceeding budgeted goals with over a million in incoming revenue- managed payroll
- Recruitment of staff and retention, Alternative Dispute Resolution, teambuilding, facilitation of in-service training
- Provided excellent leadership, organizational, and communication skills, as well as the ability to provide exceptional customer service to parents and staff.
Youth Development Specialist
The Harbour INC
Des Plaines, IL
01.2005 - 01.2014
- Worked with clients from ages 12-21 with moderate to severe backgrounds from being homeless, abused, neglected and juvenile offenders and with histories of depression, anxiety, trauma, and self-harm
- Handled telephone intake assessments and conducted interviews for placement in our Shelter, Transitional and Independent Living Program – Monitored Teen Parenting program
- Consistently maintained accuracy of confidential files to meet DCFS and Auditors requirements- Conducted group meetings to discuss client progress and treatment
- Provided financial literacy, household maintenance, meditation, journaling and health education during weekly groups
- Provided crisis intervention and conflict resolution to families to support the return of clients to their parents
- Transported clients and prepared documentation for court appearance and staffing with GAL using DAP and UIR’s
- Monitored and documented client behavior- Training on Safety and restraining youth from harming themselves and others.
Center Director
Childtime Learning Center
Villa Park, IL
01.2008 - 01.2011
- Managed the Center in conformance with all state and local DCFS regulations and licensing and Childtime/Tutor-Time policies and procedures
- Maintained an accurate financial accounting of the Center operation and protected the Company's monetary assets-Manage 3rd party accounts (state funding)
- Exceeded business goals increasing revenue 50% through decreasing accounts receivable and marketing
- Researched, wrote, submitted, and managed grant proposals, completed annual reports and renewal of grants
- Managed contracts with vendors and attended conferences to assess needed services.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Planned special events such as seminars, workshops and conferences held at the center.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Assisted in developing strategies to increase revenue streams for the center.
- attained license to get the Center NAECY accredited – attained accreditation for pre-school state program that 100,000 grant to open the Pre-School For All program
- Reduced staff turnover by marketing at local writing detailed job description to attain qualified staff
- low income center -awarded yearly state Grants about 50,000 per year
Education
Masters in School Counseling -
National Louis University
06.2021
Bachelors of Applied Behavioral Science -
National Louis University
06.2000
Skills
- Staff Training/Development
- Regulatory Compliance
- Operations Supervision
- Team Leadership And Direction
- Revenue Growth
- Leadership
- Policy Enforcement
- Business Management
- Motivation
- Good Judgment
Certification
- Professional Educator License (PEL), 09/2022
- School Counselor, Prekindergarten through grade 12
- LPC qualified pending examination
Membership Affiliation
American Counseling Association (ACA)
Timeline
School Counselor Internship
West Aurora High School
01.2020 - 01.2021
Senior Long-Term Disability Claims Manager
MetLife
03.2014 - Current
Daycare Center Director
Children of America
01.2011 - 01.2014
Center Director
Childtime Learning Center
01.2008 - 01.2011
Youth Development Specialist
The Harbour INC
01.2005 - 01.2014
Masters in School Counseling -
National Louis University
Bachelors of Applied Behavioral Science -
National Louis University