Louise Villegas
Austin,TX
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
8
8
years of professional experience
Work History
Team Leader
Chick-fil-A
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Trainer
Chick-fil-A
06.2023 - 04.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Team Member
Foxy Roxy Dog Daycare
08.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Personal Caregiver
Philip Grossman
09.2020 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Team Member
Burger King
02.2018 - 07.2020
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Delivery Driver Helper
UPS
12.2017 - 01.2018
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Lifted and carried packages weighing up to 50 pounds.
Education
Associate of Science - Vocational Nursing
Galen College of Nursing
San Antonio08-2020
Bachelor of Science - Education
Centro Escolar University
Manila, Philippines05-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Staff training
- Mentoring
- Eager to learn
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Team Leader
Chick-fil-A
04.2024 - Current
Trainer
Chick-fil-A
06.2023 - 04.2024
Team Member
Foxy Roxy Dog Daycare
08.2022 - 05.2023
Personal Caregiver
Philip Grossman
09.2020 - 07.2022
Team Member
Burger King
02.2018 - 07.2020
Delivery Driver Helper
UPS
12.2017 - 01.2018
Associate of Science - Vocational Nursing
Galen College of Nursing
Bachelor of Science - Education
Centro Escolar University