Louise Wachsmuth-Setelius

• Keep office clean and well-organized.
• Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
• Transfer and directed phone calls, guests, and mail to correct staff members.
• Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Record expenses and maintain accounting records.
• Create and update records and files to maintain document compliance.
• Optimize office schedule to balance team workloads, group productivity and financial targets.
• Manage accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
• Conduct research to assist with routine tasks and special projects.
• Submit weekly ADP payroll timesheets
• Answer client phone and emails to schedule appointments for irrigation and landscaping work.
• Quickbooks billing and receivables

• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

Currently manage rental properties. Make arrangements for contractors, repairs, or any questions or concerns tenants might have.

• Full time caregiver for my mother-in-law diagnosed with Alzheimer’s.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Assisted my mother-in-law-law with daily living needs to maintain self-esteem and general wellness.
• Supported my mother-in-law with mental support and physical activities to accomplish quality of life and sustain needs.
• Engaged my mother-in-law in meaningful conversation, socialization, and activity while providing personal care assistance.
• Monitored, tracked and conveyed important patient information to doctors to help optimize treatment planning and care delivery.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• GC for my Superstorm Sandy flooded house, navigated FEMA flood insurance issues, then eventually the reconstruction of the house.
• Also have completed several other house restorations.
• Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
• Assessed project plans, spoke with designers and visited job site to better understand project scope and client desires.
• Reduced costs by carefully managing resources.
• Implemented changes requested by builder or inspectors to conform to specifications or updated demands.
• Kept site work safe and in line with budget, schedule and applicable building codes.
• Reviewed plans from architects to gain deeper understanding of project plans, constraints and objectives.
• Obtained building and specialty permits from local jurisdictional agencies.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Scheduled utility service providers according to project timelines.

• Caregiver for my father diagnosed with congestive heart failure.
• Monitored my father's vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Helped my father manage money, pay bills and shop for groceries or personal items.
• Assisted my father with daily living needs to maintain self-esteem and general wellness.
• Conferred with his doctors to discuss patient condition and medical care.
• Recognized and reported abnormalities or changes in patients' health status to his doctors
• Assisted with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.

I worked for Lilco starting in March of 1986, then in May of 1998, Lilco was taken over by Keyspan, and then in August of 2007, Keyspan was taken over by National Grid.

1986 - 2001 - Administrative Assistant - Electric Overhead & Underground Lines Department. Duties included payroll, ordering material daily for crews, answering phones, customer complaints, working in conjunction with other utilities such as Cablevision and Verizon, two-way radio communication with crews, fielding emergency calls from crews in case of electric contact accident, motor vehicle accident or illness.

Worked directly for the Area Supervisor and Field Supervisors. Mandatory storm restoration duty during rain, snow, ice storms, wind events, or hurricanes, which entailed dispatching of in-house or contractors crews to outages.

2001 - 2005 - Work Coordinator - Electric Overhead Department. Duties included scheduling daily work for overhead in-house and contractor crews, ordering material, scheduling outages, fielded customer complaints, tracked budgets for transmission and distribution projects. Also worked during storm restoration, dispatching crews and making sure restoration of jobs were completed in a timely manner. Performed stand-by duty 4 - 6 times per year, which was a week of being on call for 24 hours a day in case a crew was needed for either an overhead or underground emergency.

2005 - 2011 - Field Supervisor - Supervised Overhead electric crews ensuring they completed their work and followed all safety rules. Evaluated work sites and pre-checked work orders so work could be be set-up for crews. Evaluated foremen and linemen once a year. Met with customers or other utilities either to field complaints or questions concerning the work. Worked in conjunction with the Electric Service Department to coordinate emergency service work or electric procedures. Also worked storm restoration ensuring crews were dispatched to jobs with proper material and restoring customer's electric in a timely manner and working safely. Also worked 4 to 6 standbys a year.

All of these positions I worked extended hours including holidays and weekends due to emergencies.

• Kept teams on task to complete milestones on time.
• Answered multiple console telephone system to direct calls to appropriate personnel.
• Met with customers to resolve issues and build productive relationships.
• Performed accounting activities by preparing expense reports, and purchase orders.
• Planned and scheduled field activities according to set timelines and order of operations.