Louise Watson

Professional Summary Expert retail sales professional offering [Number] years experience in retail customer serviced. Focused on exceeding sales goals. Expert retail sales professional offering [Number] years experience in retail customer service and retail management. Focused on exceeding sales goals. Expert retail sales professional offering [Number] years experience in retail customer service. Focused on exceeding sales goals. Skills Customer-oriented Customer-oriented Retail sales Retail sales Credit card transactions Computer literate Merchandising Merchandising Stocking Motivated team player Customer-oriented Active listening skills Credit card transactions Retail sales Computer literate Merchandising Stocking Motivated team player Work History October 2006 to August 2009 Moe's southwest grill 182 Village Center Drive, Lusby, MD 20657 cashier Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Trained [Number] new sales associates each quarter. Trained [Number] new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Verified that all customers received receipts for their purchases. Verified that all customers received receipts for their purchases. Mentored new sales associates to contribute to the store's positive culture. Communicated clear expectations and goals to each team member. Communicated clear expectations and goals to each team member. Communicated clear expectations and goals to each team member. Communicated clear expectations and goals to each team member. Communicated clear expectations and goals to each team member. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Determined customer needs by asking relevant questions and listening actively to the responses. Determined customer needs by asking relevant questions and listening actively to the responses. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for [Number] months. Preserved a perfect attendance record for [Number] months. Preserved a perfect attendance record for [Number] months. July 1997 to October 2006 MVA INVESTGATION COMMUNICATION 6601 RITCHIE HIGHWAY GLEN BUENIE, MD. 21061 ADMINISTRATIVE ASSISTANT 3 Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Cleaned ?and organized the store, including the checkout desk and displays. Trained [Number] new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Verified that all customers received receipts for their purchases. Verified that all customers received receipts for their purchases. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Answered customer telephone calls promptly and in an appropriate manner. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for [Number] months. January 2008 to January 2014 WALGREENS 11745 ROUSBY HALL RD. LUSBY, MD. 20657 CUSTOMER SERVICE CLERK Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Trained [Number] new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Verified that all customers received receipts for their purchases. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in an appropriate manner. Answered customer telephone calls promptly and in an appropriate manner. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for [Number] months.