Louise Weaver
Denver,CO
Summary
Skilled in HIPAA compliance and customer service, I excel in healthcare environments, demonstrated by enhancing patient satisfaction at Panorama Orthopedic and Spine Center. Leveraging expertise in insurance verification and patient registration, I adeptly navigate healthcare systems, ensuring confidentiality and efficiency. My ability to multitask and organize, coupled with a compassionate approach, drives significant improvements in patient care and operational workflows.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Panorama Orthopedic and Spine Center
14190 Orchard Pkwy
12.2022 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Receptionist
CSL Plasma Center
Northglenn, CO
05.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Warehouse Associate
Prime Source Staffing
Denver, CO
01.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Alliance Data
Westminster, CO
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Alpha Dental Clinic
Northglenn, CO
01.2012 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Occupation Studies
Heritage Technical College
Denver, CO05-2007
High School Diploma -
Horizon High School
Brighton, CO05-1992
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Healthcare systems navigation
- Caring and Empathetic
- Administrative and Office Support
Timeline
Patient Access Representative
Panorama Orthopedic and Spine Center
12.2022 - 07.2024
Medical Receptionist
CSL Plasma Center
05.2022 - 12.2022
Warehouse Associate
Prime Source Staffing
01.2020 - 01.2021
Customer Service Representative
Alliance Data
01.2016 - 01.2018
Administrative Assistant
Alpha Dental Clinic
01.2012 - 01.2014
Associate of Science - Occupation Studies
Heritage Technical College
High School Diploma -
Horizon High School