Louise Weaver
Denver,CO
Summary
Skilled in HIPAA compliance and customer service, I excel in healthcare environments, demonstrated by enhancing patient satisfaction at Panorama Orthopedic and Spine Center. Leveraging expertise in insurance verification and patient registration, I adeptly navigate healthcare systems, ensuring confidentiality and efficiency. My ability to multitask and organize, coupled with a compassionate approach, drives significant improvements in patient care and operational workflows.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Panorama Orthopedic and Spine Center
12.2022 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Receptionist
CSL Plasma Center
05.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Warehouse Associate
Prime Source Staffing
01.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Alliance Data
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Alpha Dental Clinic
01.2012 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Occupation Studies
Heritage Technical College
Denver, CO05-2007
High School Diploma -
Horizon High School
Brighton, CO05-1992
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Healthcare systems navigation
- Caring and Empathetic
- Administrative and Office Support
Timeline
Patient Access Representative
Panorama Orthopedic and Spine Center
12.2022 - 07.2024
Medical Receptionist
CSL Plasma Center
05.2022 - 12.2022
Warehouse Associate
Prime Source Staffing
01.2020 - 01.2021
Customer Service Representative
Alliance Data
01.2016 - 01.2018
Administrative Assistant
Alpha Dental Clinic
01.2012 - 01.2014
Associate of Science - Occupation Studies
Heritage Technical College
High School Diploma -
Horizon High School
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