Louise White
Chicago
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High motivated Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Inter Con Security
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
RETAIL WAREHOUSE ASSOCIATE/TEAM LEADER
Levy Restaurants At The United Center
10.2012 - Current
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Performed inventory control, such as counting, and stocking merchandise
- Checked packages and merchandise for damage
- Trained and supervised new employees to apply best practices
- Completed cycle counts and inventory
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Loaded, unloaded, and moved material to and from storage and production areas
- Received new merchandise and disco to the Store and Stands
- Stocked shelves, racks and cases with new or transferred merchandise
- Transported merchandise to sales floor and replenished low-stock items
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
SUPERVISOR- BARTENDER/CASHIER- SEASONAL
Huntington Bank Pavilion At Northerly Island
04.2016 - 09.2022
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Kept bar stocked with liquors, juices and garnishes for drinks
- Kept bar presentable and well-stocked to meet customer needs
- Followed strict recipes and drink measurements to minimize product used
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Prepared garnishes by evenly slicing and pitting fruits
- Crafted special drink and cocktail menu items for seasonal offerings
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Created attractive bar displays by strategically arranging bottles and glasses
- Mixed unique and interesting cocktails for customers, including bar specials
- Assisted with inventorying beverage stock and bar supplies
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Closed out cash register and prepared cashier report at close of business
- Maintained impeccably clean, attractive and well-stocked bar area
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Ordered new supplies and food to maintain service levels
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Kept guest and work areas clean, organized and sanitized per established standards
- Received and processed customer payments
- Maintained stock to meet expected customer demand
- Processed both cash and card purchases and returns
- Restocked and organized merchandise in front lanes
- Assisted customers by answering questions and fulfilling requests
- Trained team members on cash register operation and cash handling.
CUSTODIAL WORKER
ABM Janitorial
06.2020 - 08.2020
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Maintained optimal supply levels to meet daily and special cleaning needs
- Kept public pathways clear of safety hazards and spills with regular checks and attention
- Replaced and refilled paper towel and toilet paper dispensers for users convenience
- Checked in and stocked inventory throughout facility
- Reported vandalism or other damage to property to supervisor
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Responded immediately to calls from personnel to clean up spills and wet floors
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Collected trash and emptied receptacles and recycling containers
- Followed safety protocols and safe use of protective gear to prevent injury to self and others
- Kept building spaces premises clean inside and outside
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Emptied trash cans and recycling bins to keep building clean and free of germs
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Moved furniture for cleaning.
Education
Kendall College
Chicago, ILCOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Lincoln Park High School
Chicago, ILDiploma - Medical Administrative Assistant
Everest College - Chicago
Chicago, IL06.2009
Skills
- Credit And Cash Transactions
- Customer Service Abilities
- Shipping And Receiving
- Product Restocking
- Cash Register Operation
- Order Taking
- Stocking And Replenishing
- Refunds And Exchanges
- Microsoft Excel
- Customer Service Excellence
Certification
Perc Card
Food Handling
Basset Card
Timeline
Security Officer
Inter Con Security
10.2023 - Current
CUSTODIAL WORKER
ABM Janitorial
06.2020 - 08.2020
SUPERVISOR- BARTENDER/CASHIER- SEASONAL
Huntington Bank Pavilion At Northerly Island
04.2016 - 09.2022
RETAIL WAREHOUSE ASSOCIATE/TEAM LEADER
Levy Restaurants At The United Center
10.2012 - Current
Kendall College
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Lincoln Park High School
Diploma - Medical Administrative Assistant
Everest College - Chicago