Louise Williamson
Ukiah,CA
Overview
13
13
years of professional experience
Work History
Service Desk Supervisor
Home Depot
11.2015 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Drive Operational Excellence-Review ops shrink drivers in Store Pulse and educate associates.
- Follow up on aged orders. Ensure cancelled BOSS orders are properly processed. For Aged BOPIS & BOSS Orders, contact customer, cancel order if needed.
- Regularly remove RTV's and Returns to keep area clear and accessible. Ensure RTVs get to Receiving
- Engagement /Development of Associates-Drive culture of recognition and engagement activities through communication boards, Homer Awards and Bravos. Drive culture through executing Leader Behaviors (Respect, Celebrate, Develop, Inspire).
- Align and execute on company/store priorities in communication channels (Weekly Staff Meeting, The Same Page, Weekly Playbook, Internal Communications, MyView notifications, and myProjects)
Customer Service Desk Associate
Home Depot
05.2013 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Lead Generator
Home Depot
01.2013 - Current
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Head Cashier
Home Depot
05.2012 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Home Depot
02.2011 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Ukiah High School
Skills
- Front Office Support
- Information Protection
- Room Assignments
- Automated Telephone Systems
- Guest Relations
- Sales Expertise
- Problem-Solving Skills
- Customer Service
- Time Management
- Cash Handling
Timeline
Service Desk Supervisor
Home Depot
11.2015 - Current
Customer Service Desk Associate
Home Depot
05.2013 - Current
Lead Generator
Home Depot
01.2013 - Current
Head Cashier
Home Depot
05.2012 - Current
Cashier
Home Depot
02.2011 - Current
High School Diploma -
Ukiah High School
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