Louise Yates
Kissimmee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Training Specialist adept at planning and implementing onsite training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
15
15
years of professional experience
Work History
Business Manager
Pinecrest Academy Four Corners
07.2022 - Current
- Processed accounts payable/receivable and recorded financial transactions accurately.
- Reconciled bank statements and internal accounts, identified discrepancies, and resolved issues promptly.
- Wrote checks, prepared customer invoices, and maintained organized financial documentation.
- Maintained accurate financial records using accounting software and spreadsheets.
- Supported payroll by verifying timesheets and maintaining payroll records.
- Assisted with annual audits by providing required documentation and responding to financial inquiries.
- Contributed to securing grant funding through preparation and submission of grant materials.
- Maintained accurate employee records in compliance with legal requirements.
- Served as a primary contact for HR-related inquiries and provided timely, accurate information.
- Managed employee relations, including conflict resolution, disciplinary actions, and grievances.
Assistant Manager
MyEyeDr-Winter Haven, FL
12.2021 - 07.2022
- Helped build purpose driven team with training and development
- Direct and coordinate activities of businesses or departments concerned with pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting patients, selling eyeglasses/contacts, dispensing product or taking inventory.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Optical Technician
MyEyeDr-Clermont, FL
12.2019 - 12.2021
- Established patient relationships in order to maintain positive environment.
- Used EHR software when documenting patients CC, Medical History, and current exam.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients
- Assisted with dilating patients or using eye medications when directed by optometrist
- Collaborated with optometry staff to reach individual and team goals
Patient Service Coordinator
MyEyeDr-Clermont, FL
12.2019 - 12.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Obtain insurance authorizations for office visits.
- Hear and resolve complaints from patients.
- Performing administrative support tasks, such as invoices, balance sheets, pay records, and other documents.
- Used EHR software to maintain electronic patient files, successfully maintaining over 50 patients daily.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients
- Collected patient co-pay and issued receipt to confirm payment
Eyewear Consultant
MyEyeDr-Clermont, FL
12.2019 - 12.2021
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail
- Reviewed prescriptions and patient information carefully to identify special needs
- Handled and filed patient records with discretion to comply with HIPAA guidelines
- Placed contact lens orders by processing shipments and properly submitting invoices for payment
- Recommended specific frames, lenses and lens coatings to suit client needs
- Explained benefits and features of available current eye wear to meet patient needs and preferences
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Processed accurate credit, debit, check and cash sales transactions for more than 50 patient orders per day
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations
- Developed strong rapport with customers and created positive impression of business
Costuming Hostess
Walt Disney Parks and Resorts-Lake Buena Vista, FL
01.2016 - 06.2020
- Coordinated fast-paced shows and character rooms to maintain smooth flow jumping in to assist in areas when help is needed.
- Helped get various entertainment offerings out and on stage with helping get performers ready and making sure all costumes are ready to go
- Trained new hires for roles in various areas of costuming and prepared them for all issues that could arise
- Worked in quick thinking fast paced environments.
- Engage with Cast by addressing needs, answering questions, giving directions concerning location and proper wear of over 200 costumes
- Ensure quality of costumes is maintained
- Sort and organize costumes
- Prolonged standing during peak operational hours
- Operated computerized system to issue costumes to Cast Member
General Manager
U.S. Vision, Inc-Bolingbrook, IL
01.2011 - 01.2014
- Maintain records of customer prescriptions, work orders, and payments
- Supervise training of new and current employees
- Assist patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Confer with other supervisors to coordinate operations and activities within or between departments
- Plan and establish work schedules, assignments to meet production goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL06.2007
Skills
- Customer service
- Interviewing
- Management
- Supervising Experience
- Training & development
- Writing skills
- Organizational skills
- Accounts payable
- Accounts receivable
- Financial reporting
- Bank reconciliation
- Payroll processing
Languages
English
Timeline
Business Manager
Pinecrest Academy Four Corners
07.2022 - Current
Assistant Manager
MyEyeDr-Winter Haven, FL
12.2021 - 07.2022
Optical Technician
MyEyeDr-Clermont, FL
12.2019 - 12.2021
Patient Service Coordinator
MyEyeDr-Clermont, FL
12.2019 - 12.2021
Eyewear Consultant
MyEyeDr-Clermont, FL
12.2019 - 12.2021
Costuming Hostess
Walt Disney Parks and Resorts-Lake Buena Vista, FL
01.2016 - 06.2020
General Manager
U.S. Vision, Inc-Bolingbrook, IL
01.2011 - 01.2014
High School Diploma -
Plainfield Central High School