Louise (Lou) Steen
Winston Salem,NC
Summary
Exceptionally organized individual with 16+ years of customer service experience. Seeking a new position which will allow me to use my customer service experience, and allow me to showcase my strong interpersonal skills, positive attitude, team player contributions, and remote work experience being to work with little to no supervision.
Overview
7
7
years of professional experience
Work History
Equipment Services (L-1/L-2)
PepsiCo
09.2019 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Trained and mentored new employees.
Lead Teller
Wells Fargo Bank
03.2017 - 01.2019
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Bachelor of Arts - Early Childhood Education
Elon University
Elon, North Carolina08.1991
Skills
- Organization
- Adaptability
- Conflict Resolution
- CETS Skills
- Microsoft (Excel, Word,Outlook, Powerpoint)
Accomplishments
Top Performer
Timeline
Equipment Services (L-1/L-2)
PepsiCo
09.2019 - Current
Lead Teller
Wells Fargo Bank
03.2017 - 01.2019
Bachelor of Arts - Early Childhood Education
Elon University