LOUISE M. REYES
Los Angeles,CA
Summary
With over two decades of Customer Service expertise, I possess comprehensive knowledge of Health and Safety protocols aligned with state and federal regulations. My proficiency extends to resolving billing discrepancies, adept secretarial duties, and efficient office administration. Additionally, I am an energetic volunteer with outstanding telephone etiquette, social media, and interpersonal skills. With past experience working with children and elderly people, I bring punctuality and dedication to service, ensuring effective support across various domains.
Overview
25
25
years of professional experience
Work History
VOLUNTEER
LAUSD 42nd Street School
01.2013 - 04.2020
- Established and maintained positive relationships with students to foster environment of support and open communication.
- Collaborated with fellow teachers to design interdisciplinary lessons that emphasized real-world connections and problem-solving skills.
- Provided one-on-one assistance for struggling students, helping them improve their grades and confidence in the subject matter.
- Graded homework, tests and quizzes to keep accurate track of student performance.
- Monitored hallways during bathroom breaks and class changes.
TEACHER ASSISTANT
Duckett Day Care
01.2010 - 04.2020
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Organized educational field trips to complement classroom instruction and enhance real-world understanding.
- Copied, organized and distributed classroom assignments or other paperwork.
CODER/RECEPTIONIST
University of Southern California
01.2006 - 03.2013
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
INTERMEDIATE CLERK TYPIST/APPOINTMENT CLERK
Kaiser Permanente Hospital
01.1995 - 02.2006
- Exceeded performance expectations consistently, receiving positive feedback from supervisors and coworkers for dedication, efficiency, and professionalism.
- Contributed to a positive work environment by collaborating with coworkers on various projects and assignments.
- Reduced response time to customer inquiries with prompt and courteous communication via phone and email.
- Delivered high-quality administrative support to multiple departments, effectively juggling competing priorities to meet deadlines consistently.
- Maximized team efficiency by diligently monitoring office supplies inventory and placing timely orders when necessary.
- Enhanced data accuracy by meticulously organizing and maintaining files for efficient retrieval.
Education
Teaching Credentials/Associate AA Degree -
West Los Angeles Community College
Culver City, CA06.2012
AAPC Certification, CPC -
Cal State Dominguez Hills
Carson, CA04.2007
Registrar Health Information Management Program -
Santa Barbara College
Santa Barbara, CA12.2004
Pharmacy Technician
Cerritos College
Norwalk, CA12.1995
Crenshaw High School
Los Angeles, CA12.1982
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Computer Skills
- Answering Phones
- Telephone Etiquette
- Data Entry
- Administrative tasks
Timeline
VOLUNTEER
LAUSD 42nd Street School
01.2013 - 04.2020
TEACHER ASSISTANT
Duckett Day Care
01.2010 - 04.2020
CODER/RECEPTIONIST
University of Southern California
01.2006 - 03.2013
INTERMEDIATE CLERK TYPIST/APPOINTMENT CLERK
Kaiser Permanente Hospital
01.1995 - 02.2006
Teaching Credentials/Associate AA Degree -
West Los Angeles Community College
AAPC Certification, CPC -
Cal State Dominguez Hills
Registrar Health Information Management Program -
Santa Barbara College
Pharmacy Technician
Cerritos College
Crenshaw High School
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