Louise M K Patten
Fargo,ND
Summary
I am ambitious, hard working, objective set, and inspiring team player who adapts to different working conditions. I have engaged at some levels of governmental, religious, and non-governmental organizations, building relationships and forming consensus around critical issues to achieve my overall objectives.
Career Objective
Is to be a professional Administrator and an Expert in Education Administration and Religious Education with excellent performance and utmost integrity.
To be an Educational Researcher who can be relied on.
To also be Human Resource Manager, mentor/counselor
Overview
50
50
years of professional experience
1
1
Certification
Work History
Counselor
Abused Girls, Ministry of Justice
01.2012
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Project coordinator
Liberia
01.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Desk Coordinator
Women Empowerment, Liberia Council of Churches
01.2010
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Midwifery
World Vision International
01.2000 - 05.2004
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Midwife/Dispenser
World Vision
01.2000 - 03.2021
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Dispenser
Seed Faith Clinic
01.1996
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Customer Service Associate
Walgreens
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Executive Director/ Founder
Empowerment Services of Liberia
01.2019 - Current
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Led team of [Number] other leaders reporting to Board of Directors.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
- Coordinated and implemented effective training for over [Number] [Type] professionals to improve [Type] processes.
- Managed teams of [Number] professionals focused on improving [Type] initiatives.
- Facilitated over $[Amount] in annual business for [Number]+ years.
- Grew [Type] team by sourcing well-qualified employees using new recruitment strategy.
- Implemented [Type] team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Attracted major client, generating $[Amount] in annual revenue under new [Type] project.
- Improved performance management system and introduced [Type] program to develop future leaders.
Senior Pastors, MT. Zion Baptist Church
Robertsport, Cape Mount
01.2012 - 01.2016
Dispenser
Lucky Pharmacy
01.2011 - 01.2012
Executive Secretary
Woman's Missionary Union Of Liberia
03.1999 - 08.2014
- WMU) Liberia Baptist Mission & Educational Convention (LBM&EC)
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Investigated topics and produced concise summaries use.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Answered high volume of phone calls and email inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Md.Edu.Amin -
University of Nairobi
Master Educational - Administration
2019
Master of Divinity (M. Div) - undefined
Mercer University
2014
Bachelor of Religious Education (BRE) - undefined
Liberia Baptist Theological Seminary
2012
Read Public Administration
African Methodist Episcopal University (AMEU)
2004
Diploma - Midwifery
Phebe School of Nursing
1998
High School Diploma - undefined
Suehn Industrial Academy
1994
Certification
2020 Certificate
Economic Diplomacy Program
Capacity Building for African Diplomats
USA
2019 Certificate
Education in Emergency
Core Courses
Nairobi Kenya
2017 Certificate
2013 Certificate
Coordinator Training Courses
For Pre- Schools,
Senegal
2011 Certificate
Female Genital Mutilation (FGM)
Sponsored by Norwegian Group
2011 Certificate
NGO Training
West African Civil Society
2010 Certificate
Trauma Counseling
Inter-Religious Counsel of Liberia
Did not complete the study
2009 Certificate
Peace and Reconciliation
Inter-Religious counsel of Liberia
2007 Certificate
Embedding Reconciliation
Truth &Reconciliation Commission (TRC)
2004 Certificate
Timeline
Customer Service Associate
Walgreens
10.2022 - Current
Executive Director/ Founder
Empowerment Services of Liberia
01.2019 - Current
Counselor
Abused Girls, Ministry of Justice
01.2012
Senior Pastors, MT. Zion Baptist Church
Robertsport, Cape Mount
01.2012 - 01.2016
Project coordinator
Liberia
01.2011
Dispenser
Lucky Pharmacy
01.2011 - 01.2012
Desk Coordinator
Women Empowerment, Liberia Council of Churches
01.2010
Midwifery
World Vision International
01.2000 - 05.2004
Midwife/Dispenser
World Vision
01.2000 - 03.2021
Executive Secretary
Woman's Missionary Union Of Liberia
03.1999 - 08.2014
Dispenser
Seed Faith Clinic
01.1996
Md.Edu.Amin -
University of Nairobi
Master Educational - Administration
Master of Divinity (M. Div) - undefined
Mercer University
Bachelor of Religious Education (BRE) - undefined
Liberia Baptist Theological Seminary
Read Public Administration
African Methodist Episcopal University (AMEU)
Diploma - Midwifery
Phebe School of Nursing
High School Diploma - undefined
Suehn Industrial Academy
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