Louis L. Thomas
Galveston,Tx
Summary
Dynamic and results-driven professional with over a decade of experience in courier services and technology, dedicated to delivering exceptional results in fast-paced environments. Expertise in adhering to medical delivery specifications while fostering effective communication and time management skills. Recognized for strong organizational abilities and a proactive approach to managing multiple priorities, consistently contributing to team success with a positive attitude. Committed to leveraging technical acumen to enhance systems and align solutions with business objectives, ensuring impactful project leadership from inception to completion.
Overview
21
21
years of professional experience
Work History
Dot
Swing Courier
05.2014 - Current
- Operates company vehicles and provides courteous and efficient delivery and pick up of packages
- Checks shipments for conformance to Fedex features of service
- Provides coverage for all assigned routes within are station’s service area
- Ensure great customer service, sorting packages, loading vehicles, collecting signatures, dock sort, or dock scan
- Not limited to other areas of coverage within are station where customer service needs to be amplified
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Logged delivery information in tracking systems to enable real-time delivery status
- Safely loaded items into delivery vehicle to minimize damage while in transit
- Followed company policies and procedures during shift
- Escalated issues to supervisor for immediate remediation
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates
- Communicated with dispatch and customers for accurate delivery information
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
- Built professional relationships with customers and business partners to establish trust and credibility
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Obtained signatures for delivery documents and packages
Executive Store Manager
WALGREENS
11.2004 - 01.2014
- Assists in planning and implementing sales, promotional, and advertising programs
- Recommend and Implement Company Policies and Procedures designed to identify and minimize profit loss
- Improves and maintains good customer service, general image of unit, and store maintenance and appearance for safety, health, and pleasure for both customer and employee; adheres to governmental regulations and laws pertaining to same
- Provides customers with general service and information while maintaining department records, inventories, and appearance
- Informs all appropriate personnel of department's plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity
- Develops assigned store employees through orientation, training, communication of rules, establishment of standards of performance, and constructive discipline
- Assures EEO compliance through equity, consistency, and fairness; prevents workplace harassment; upholds federal, state, and local labor and employment laws; upholds Open Door Policy, assuring no retaliation; communicates openly and honestly to employees at all times
- Maintain a awareness of developments in retail and management field that relate to job responsibilities and integrates them into own practices.
Education
Sales Management Certificate -
Sandler Training Sales Institute
07.2002
Associate Degree - Business Management
Kent State University
05.1988
Training in Sales Management Courses May -
Dale Carnegie
08.1996
Associate of Science -
Washington Hospital
02.1991
Skills
- Road Safety
- Environmental Conditions
- Completing Inspections
- Critical Thinking
- Time Management
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
- Database Software
- Intuit QuickBooks
Timeline
Dot
Swing Courier
05.2014 - Current
Executive Store Manager
WALGREENS
11.2004 - 01.2014
Sales Management Certificate -
Sandler Training Sales Institute
Training in Sales Management Courses May -
Dale Carnegie
Associate of Science -
Washington Hospital
Associate Degree - Business Management
Kent State University
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