Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Louis (Randy) Williams

Union,KY

Summary

Dynamic leader with a proven track record at The Mortgage Haus Inc., excelling in operations management and financial oversight. Enhanced client satisfaction through strategic initiatives and streamlined processes, fostering collaboration and efficiency. Skilled in budget management and staff development, driving revenue growth while prioritizing exceptional service delivery.


Knowledgeable Credit Counselor with solid track record in executive leadership, steering companies toward growth and innovation. Proven ability to implement strategic initiatives and improve operational efficiencies. Demonstrated excellence in team collaboration and strategic decision-making.

Overview

34
34
years of professional experience
1
1
Certification

Work History

President

A Debt Coach Credit Counseling Service
01.2014 - Current
  • Handle one on one credit counseling sessions.
  • Work side by side with clients to find the best financial solutions available.
  • Established frameworks for decision-making processes that improved operational efficiency.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

President/Loan Officer

The Mortgage Haus Inc.
01.1992 - 01.2020
  • Developed strategic initiatives to improve client financial literacy and debt management skills.
  • Led team efforts to enhance lending services, increasing client satisfaction and retention rates.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Streamlined operational processes, resulting in increased efficiency in service delivery and resource allocation.
  • Implemented training programs for counselors, fostering professional development and improving service quality.

Education

GED -

Coronado High School
Scottsdale, AZ

Skills

  • Operations management
  • Sales and marketing
  • Budget management
  • Financial management
  • Revenue generation
  • Staff management

Accomplishments

    Board member of the Better Business Bureau since 2014.

    Supervised team of 10 staff members.

    Built many of sources / referrals to bring with me as I transition to new place of employment.

    Established A Debt Coach in 2014 after taking over Christian Credit Outreach.

    Before taking over A Debt Coach, I have been a Counselor, Loan Officer and supervisor.

Certification

Renewed Credit Counseling Certificate 4-25 to 4-27

Licensed in 13 states.

Languages

English
Full Professional

Timeline

President

A Debt Coach Credit Counseling Service
01.2014 - Current

President/Loan Officer

The Mortgage Haus Inc.
01.1992 - 01.2020

GED -

Coronado High School

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