Louiza Henderson
Administrative/Customer Service Rep.
Artesia,CA
Summary
Highly experienced, Administrative Assistant and Customer Service Representative. I'm organized and detail-oriented with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
10
10
years of professional experience
Work History
Family Caregiver
Myself
12.2024 - 07.2025
- Providing care to my ill mother, who is also bilingual.
- Coordinated with family members and health professionals to ensure that all medical treatments are properly administered.
- Coordinated transportation to appointments, enhancing access to essential services.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
Secretary
AppleOne
04.2024 - 11.2024
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Verified accuracy of all paperwork prior to submitting it for processing.
- Organized information into databases, spreadsheets, and documents using advanced computer skills such as Accela, Laserfiche - microfilm.
- Resolved disputes to support customer satisfaction.
- Customer Service support.
- PRR's
- BuildingEPC.
- Assistant Plan Checker - Inhouse, CIR and JAS.
- Scheduling daily inspections - Building, Plumbing, Electrical and Mechanical.
- Temp Assignment
Office Administrative/Customer Service Representative
Adecco USA Inc.
07.2023 - 04.2024
- Microsoft Office, Outlook, Team Chat, data entry, customer's contract review (Eipcor), 8130, CAAC, Expeditor's detail entry, posting cash to customer's account, sales order packets, filling, multi-line phone system and customer service support.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Temp Assignment
Family Caregiver
Myself
01.2023 - 06.2023
- Providing care to my ill father along with my mother, who both are bilingual.
- Coordinated with family members and health professionals to ensure that all medical treatments are properly administered.
- Assisted with meal preparation and medication management to ensure health compliance.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Provided daily personal care and support for individuals with diverse needs.
Office Assistant
Huntington Beach Honda Motorcycle Dealership
03.2021 - 12.2022
- Process and submit all registration for vehicles to be titled to DMVdesk
- Data/order entry, Inventory control (Lightspeed), daily reconciliation/payment reports, IQ system, payroll, Mailchimp, posting stock numbers, filing, month-end posting, accounts receivable/payables, billing city venders, creating new deal jackets office procedures, filling the MOS's, warranty(s), invoice(s), FedEx, and USPS.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Scheduled appointments, maintaining calendars for personnel.
- Managed office supply orders and inventory to support availability.
Front End Cashier/Customer Service
Whole Foods Market
09.2018 - 03.2021
- Operating a cash register to accurately ring up customer's grocery
- Responsible for tendering multiple forms of payment including cash reconciliation, balancing register(s), Data/Order Entry, high volume of customers in a fast-paced environment ensuring that all their grocery shopping needs were met
- Customer service desk duties such as modern/heavy phone(s), customer store return(s) and/or amazon return(s), I also department training new employees to the front- end department, balancing cash register(s) and verify funds and payments.
Front Desk Office
Coast Chiropractic Rehab Center
04.2015 - 05.2017
- Appointment scheduling, bookkeeping, modern/heavy phone, filing, office procedures, in/outpatient greeting, customer services, data entry, posting, AP/AR, patient medical insurance verification (HOM, PPO, United Healthcare, Medicare, and Worker Comp), new/existing patient co-pay and enrolling new patient by phone/walk-in.
Education
High School Diploma -
Cerritos High School
Cerritos, CASkills
- Office Administrative Assistant
- Office Procedures
- XP/Vista/Firefox
- Cash Reconciliation
- Microsoft Outlook
- Team Chat
- SAP
- Data Entry Documentation
- Microsoft Office - Word/Excel
- 10-Key Proficiency
- Cash Deposit Preparation
- Customer Service
- Multi-Line Telephone Systems
- Accounts Payable and Receivable
- Office Supplies and Inventory
- Credit Card System
- Expeditors Entry Details
- Customer's Contract View
- 8130/Dual Release/CAAC
- FedEx/USPS
- Month-End Posting
- Insurance Verification - HOM, PPO, Medicare and Worker Comp
- Lotus Notes
- Problem-Solving Ability
- Document Control
- Typing Proficiency
- Managing Multiple Tasks
- Quality Control
- Conflict Resolution
- PRR
- BuildingEPC
- Assistant Plan Checker
- Accela
- Laserfiche
- Organization
- Verbal and written communication
- Document preparation
- Calendar management
- Appointment scheduling
- Meeting coordination
- Complex Problem-solving
- Payment posting
- Quickbooks
- Inventory purchasing
- Preparing contracts
- Transportation assistance
- Household management
- Emotional support
- Meal preparation
- Social interaction
LANGUAGES
English - Fluent
Portuguese - Fluent
PERSONAL
I am a highly motivated individual with a strong sense of responsibility. I like a challenge and can work well with others as part of a team or alone with minimum supervision required.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Caregiver
Myself
12.2024 - 07.2025
Secretary
AppleOne
04.2024 - 11.2024
Office Administrative/Customer Service Representative
Adecco USA Inc.
07.2023 - 04.2024
Family Caregiver
Myself
01.2023 - 06.2023
Office Assistant
Huntington Beach Honda Motorcycle Dealership
03.2021 - 12.2022
Front End Cashier/Customer Service
Whole Foods Market
09.2018 - 03.2021
Front Desk Office
Coast Chiropractic Rehab Center
04.2015 - 05.2017
High School Diploma -
Cerritos High School
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