Summary
Overview
Work History
Education
Skills
Timeline
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LOUKIA FOSTER

Riverview

Summary

Proactive and goal-oriented professional with a strong ability to manage time effectively and solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to utilizing these qualities to foster team success and make valuable contributions to organizational growth.

Overview

11
11
years of professional experience

Work History

Account Specialist III

JPMorgan Chase & Co.
08.2017 - Current
  • Follow strict procedures to take appropriate actions within deadlines, advising merchants on best practices to minimize company losses
  • Stay updated on regulations and policy for effective resolution strategies
  • Contributed to ongoing process improvement initiatives by sharing insights, lessons learned, and best practices with colleagues throughout the company.
  • Leveraged knowledge of payment processing systems and merchant protocols to foster efficient communication between parties during dispute resolution efforts.
  • Reduced instances of fraudulent transactions with thorough investigation and analysis of chargebacks.
  • Assisted in the development of training materials for new team members, ensuring proper understanding of processes and procedures.
  • Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.

Client Service Analyst

JPMorgan Chase & Co.
08.2014 - 05.2017
  • Updated databases with new and modified customer data
  • Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
  • Completed beneficiary payout requests for deceased cardholders
  • Monitored and processed incoming mail correspondence from cardholders submitting account and/or financial inquiries related to their HSA
  • Updated cardholder accounts to reflect requested changes such as signature cards or adding beneficiaries
  • Assisted other team members with department processes and workflow to ensure everyone was on the same page
  • Improved client satisfaction by providing timely and accurate responses to inquiries.
  • Updated internal databases with relevant client information, keeping records current for efficient reference as needed.

Education

Associates of Applied Science - Business Administration

Purdue University Global
03.2023

Certificate of Health and Science - Medical Billing And Coding

Rasmussen College
12.2018

Skills

  • Due Diligence
  • Microsoft Office Proficiency
  • Customer retention
  • Detailed Oriented
  • Organizational Skills
  • Analytical Skills
  • Problem-solving abilities
  • Decision-making
  • Multitasking Abilities
  • Self motivation
  • Teamwork and collaboration
  • Research proficiency

Timeline

Account Specialist III

JPMorgan Chase & Co.
08.2017 - Current

Client Service Analyst

JPMorgan Chase & Co.
08.2014 - 05.2017

Certificate of Health and Science - Medical Billing And Coding

Rasmussen College

Associates of Applied Science - Business Administration

Purdue University Global

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