Loukina Athanasopoulos
Novato,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Benvenuto For Color Inc. (Full Service Hair Salon)
05.2019 - 02.2023
- Managed appointment and employee scheduling, processed financial transactions and handled customer service at the reception while also overseeing product orders.
- Managed social media platforms, created website content, and developed marketing promotions and specials.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Ensured optimal customer satisfaction by promptly addressing disputes, maintaining clear lines of communication, and delivering high-quality service.
- Reference Contact: Adair Loveridge (415)608-2431
Account Administrator/Sales
MAXOULI SA (Olive Oil Production Company)
10.2016 - 04.2019
- Ensured accuracy of financial documentation by maintaining meticulous records of all transactions and reconciliations.
- Efficiently managed internal and external correspondence via email and telephone, to ensure timely responses.
- Maintained positive vendor relationships by efficiently processing accounts payable and receivable, ensuring timely payment of invoices.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Enhanced online presence by supervising update of corporate website and social media platforms, improving brand visibility (www.maxouli.gr).
- Coordinated events and conferences that showcased the company's expertise, strengthening its reputation within the industry.
- Collected, arranged, and input information into database system.
- Handled drafting of offers and facilitated communication with international clients.
- Organized and oversaw order and export completion and delivery.
- Reference Contact :Jimmy Vassilakos (info@maxouli.gr)
Manager/Customer Service
KOSMOS KAFE (Coffee Shop)
04.2012 - 09.2015
- Accomplished multiple tasks within set timeframes.
- Implemented effective quality control protocols, leading to a decrease in customer complaints and enhanced product quality.
- Ensured a composed approach in dealing with dissatisfied clients.
- Managed location operations by effectively coordinating opening and closing procedures as well as overseeing shift changes to drive successful business outcomes.
- Managed cash register operations accurately, minimizing the chance of shortages or overages during daily reconciliations.
- Managed supply and product ordering.
- Reference Contact: Maryanne Spyridis (415)517-9814
Sales Assistant/Director of Marketing
Easy Espresso (Professional Coffee Solutions)/
04.2008 - 02.2012
- Actively engaged in developing strong customer relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Expanded business opportunities through effective communication and research.
- Negotiated contracts with vendors and suppliers, ensuring beneficial terms for the company.
- Collected, arranged, and input information into database system.
- Organized successful events such as product launches .
Education
Bachelor of Arts (Theater) -
Sonoma State University
Rohnert Park, CA06.2007
Associate Degree -
College of Marin
Kentfield, CA06.2004
Skills
- Time Management
- Verbal and written communication
- Customer Service
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
Certification
- Google Foundations of Digital Marketing and ECommerce
- Google Digital Marketing & E-Commerce Professional Certificate, in Progress
- Using Basic Formulas and Functions in Microsoft Excel
Languages
Greek
Native or Bilingual
Timeline
Manager
Benvenuto For Color Inc. (Full Service Hair Salon)
05.2019 - 02.2023
Account Administrator/Sales
MAXOULI SA (Olive Oil Production Company)
10.2016 - 04.2019
Manager/Customer Service
KOSMOS KAFE (Coffee Shop)
04.2012 - 09.2015
Sales Assistant/Director of Marketing
Easy Espresso (Professional Coffee Solutions)/
04.2008 - 02.2012
Bachelor of Arts (Theater) -
Sonoma State University
Associate Degree -
College of Marin
- Google Foundations of Digital Marketing and ECommerce
- Google Digital Marketing & E-Commerce Professional Certificate, in Progress
- Using Basic Formulas and Functions in Microsoft Excel
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