Louna Elhamwi
Chelsea,ME
Summary
Aspiring bilingual (Arabic-English) person who's also hard-working with experience in multiple fields. Able to work flexible hours including holidays. Excellent ability to engage and understand all kinds of clientele while being a quick learner with the ability to master new professions.
Overview
8
8
years of professional experience
Work History
Security Receptionist
Akamai Computer Technologies
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted law enforcement personnel during investigations by providing detailed incident reports and relevant video footage upon request.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Coordinated with other security officers to ensure seamless communication during emergency situations.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked and verified photo identification prior to granting facility access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Arabic Medical Interpreter
Baystate Interpreters
11.2021 - 04.2024
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Helped resolve any misunderstandings or conflicts arising from cultural differences or miscommunications between patients and healthcare providers.
Valet & Loaner Department Associate
Mercedes-Benz Of Boston
02.2023 - 08.2023
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Customer Care Coordinator
Cambridge Health Alliance
10.2021 - 05.2022
- Communicated with patients to identify needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted call-in patients with questions.
- Verified insurance eligibility and coverage for patients using Passport.
- Booked new patient appointments using EPIC.
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
COVID-19 Vaccine Center Coordinator
Cambridge Health Alliance
03.2021 - 10.2021
- Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
- Maintained a clean and organized entrance area, contributing to a positive first impression for patients.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for patients.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all patients.
Barista Trainer
Starbucks
10.2019 - 09.2021
- Made beverages and warmed sandwiches as well as being a cashier
- Always made sure the customers were satisfied with their purchase
- Maintained up to date knowledge of products and services
- Worked to address all customer concerns in a timely and effective manner
- Handled calls on a day to day bases with a sense of humor and good work ethic
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Trained and mentored top customer service.
Cashier/Customer Service
Staples
01.2019 - 03.2019
- Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador
- Solved complaints by customers and issued credits for returned merchandise
- Boosted team success by working well with all members and cross-training in different positions and departments
- Organized and rotated supplies.
Brand Representative
Abercrombie & Fitch
10.2018 - 12.2018
- Process customer returns, answer questions about merchandise, and manage exchanges
- Cover for cashiers going on break
- Complete shift start/end duties and generate report for management
- Organize returns and new merchandise by departments
- Maintain a clean store
- Greeting customers as they walk in.
Volunteer Work
Boston Housing Authority
01.2017 - 12.2018
- Provide elderly with exercise
- Provide residents with care bags
- Translate for residents who don't speak English (Arabic-English, English-Arabic)
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Volunteer Work
YMCA of Greater Boston
02.2018 - 05.2018
- Worked with kids
- Taught them to program
- Communicate with children to help them achieve whatever they have in mind
- Inspected production area regularly to identify and remove safety hazards and time-wasting inefficiencies
- Identified problem areas and suggested training to improve team performance.
Education
Medical Interpreter Certificate -
Language Connections
Boston, MA06.2021
High School Diploma -
Malden High School
Malden, MA06.2018
Skills
- Customer Relations
- Problem Solving
- Time Management
- Effective Communication Skills
- Microsoft Office Suite
- Multitasking
- Team building and training
- Patience and empathy
- Maintain composure during hardships
- Visitor tracking
- Fluent in Arabic
Languages
Arabic
Native or Bilingual
Hobbies
Enjoys singing, coloring and playing basketball.
Timeline
Security Receptionist
Akamai Computer Technologies
12.2023 - Current
Valet & Loaner Department Associate
Mercedes-Benz Of Boston
02.2023 - 08.2023
Arabic Medical Interpreter
Baystate Interpreters
11.2021 - 04.2024
Customer Care Coordinator
Cambridge Health Alliance
10.2021 - 05.2022
COVID-19 Vaccine Center Coordinator
Cambridge Health Alliance
03.2021 - 10.2021
Barista Trainer
Starbucks
10.2019 - 09.2021
Cashier/Customer Service
Staples
01.2019 - 03.2019
Brand Representative
Abercrombie & Fitch
10.2018 - 12.2018
Volunteer Work
YMCA of Greater Boston
02.2018 - 05.2018
Volunteer Work
Boston Housing Authority
01.2017 - 12.2018
Medical Interpreter Certificate -
Language Connections
High School Diploma -
Malden High School
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