Louna St. Louis

Make outbound calls as well as take inbound calls to set up deliveries on specialty drugs.

Documenting each patient account properly and keeping track of all task completed throughout the day.

Calling the drug manufacturer to get approval to set up delivery due to restrictions or funding for copay assistance.

Providing exceptional customer service and also displaying empathy to patients and making sure they are satisfied by the end of a call.

Transferring to the escalation department when deescalation tactics were exhausted.

Calling patient doctor's office to ensure patient's test were submitted to drug manufacturer in a timely fashion so we can set up a delivery.

Apply for copay assistance and funding during enrollment period.

• Supervised overnight cashiers making sure they stayed on task and followed company polices and procedures.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Coached cashiers through day-to-day work and complex problems.
• Switched out, replenished and counted cash drawers throughout the night.
• Helped my team throughout the night making sure all overnight duties were completed and the front end was presentable and Customer Service was ready to open.
• Cleared all carts and making sure the contracted cleaning crew cleared the trash and liter from the parking lot to Walmart standards.
• Kept track of all trainings making sure all cashier were up to date and they understood new policies and procedures.

• Braided hair with or without extensions,
• Providing services such as shampooing, blow drying, box braids, knotless plaits, feed in braids, boho plaits, ect........
• Made sure to communicate professionally if a style would look different or be unachievable due to hairline, haircut, lack of hair length or hair loss.
• Recommended products to extend life of braids and promoted hair growth.
• Made sure my working area and tools were clean, sanitized and up to state board standards.
• Managed scheduling, rescheduling and cancellations.
• Kept track of product inventory needed for services making sure when clients arrive I am ready to start without unnecessary disruptions and distractions.
• Made sure my clients have a safe space to decompress, relax and enjoy their hair appointment.
• Managed business social media pages, advertisements and business cards and new braid trends.
• Made sure to provide exceptional customer service and that the client was satisfied with the final look.