Lounedy Charlite
Miami,FL
Summary
Motivated Front Office Manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Best Western Plus
Danvers, MA
11.2022 - 06.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Front Office Supervisor
Salem Waterfront Hotel & Suites
Salem, MA
08.2021 - 06.2023
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Supervised front office staff, including hiring and training new employees.
Assistant Manager
Dominos Pizza Inc.
East Boston, MA
09.2020 - 04.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL04.2022
Skills
- Opera
- Jonas Chorum PMS
- Choice
- Customer Service and Satisfaction
- Hospitality Services
- Operation Management
- Staff Training
- Team Development
- Staff Management
- Training and Development
- Oral and Writing Communication
Languages
Hiatian Creole
Native/ Bilingual
French
Professional
Timeline
Front Office Manager
Best Western Plus
11.2022 - 06.2023
Front Office Supervisor
Salem Waterfront Hotel & Suites
08.2021 - 06.2023
Assistant Manager
Dominos Pizza Inc.
09.2020 - 04.2021
Associate of Arts - Business Administration And Management
Broward College
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