LOURD BANNO
San Diego,CA
Summary
Diligent sales professional with a solid record at Kohls Department Store and 99 cent only stores, excelling in customer service and cash handling. Recognized for enhancing store performance through effective teamwork and problem-solving. Adept at managing high-stress situations while fostering customer loyalty and training staff in upselling techniques. Committed to maintaining a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Kohls Department Store
08.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Key Holder Supervisor
99 Cent Only Stores
08.2009 - 07.2016
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained newly hired sales team in upselling techniques.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Received and counted money.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
Education
Bachelor of Science - Physical Sciences
BAGHDAD UNIVERSITY
BAGHDAD, IRAQ06-2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
- Fraud detection
- Friendly and outgoing
- Cooking
- Food preparation
Languages
English
Professional Working
Arabic
Native or Bilingual
Chaldean
Professional Working
Timeline
Sales Associate
Kohls Department Store
08.2016 - 07.2017
Key Holder Supervisor
99 Cent Only Stores
08.2009 - 07.2016
Bachelor of Science - Physical Sciences
BAGHDAD UNIVERSITY
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