Lourdes Amezquita
Chicago,IL
Summary
Bilingual and customer-focused individual with over 2 years of experience in customer service. Skilled in providing friendly and professional service, working efficiently in fast-paced environments. High school graduate preparing to continue education at DePaul University with a strong work ethic and a commitment to create community through hospitality.
Overview
2
2
years of professional experience
Work History
Server, Support Staff
Lincoln Inn Restaurant & Farandas
DeKalb, Illinois
03.2024 - Current
- Handled guest inquiries and resolved issues to promote satisfaction during visits.
- Trained new staff to adhere to operational standards and service standards.
- Managed opening and closing operations for restaurant to ensure smooth transitions.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Sales Associate
Michaels Craft Store
DeKalb, Illinois
09.2025 - 08.2026
- Assisted customers in locating specific items to improve shopping experience
- Processed transactions accurately and efficiently
- Promoted rewards program to customers, increasing customer retention and loyalty
- Organized and stocked merchandise to ensure availability and presentation
- Answered incoming phone calls to provide store, products and services information.
Education
High School Diploma -
DeKalb High School
DeKalb, IL05-2026
Skills
- Proficient in English
- Proficient in Spanish
- Work efficiency
- Timeliness
Timeline
Sales Associate
Michaels Craft Store
09.2025 - 08.2026
Server, Support Staff
Lincoln Inn Restaurant & Farandas
03.2024 - Current
High School Diploma -
DeKalb High School