Lourdes Arroyo
Gainesville
Summary
Agile and adaptable individual with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Parts Manager
Classic Collision Regional
08.2023 - Current
- Handle day-to-day shipping and receiving overseeing all parts and vehicles leaving.
- Partnered with managers to implement operational enhancements for labor work processing.
- Improved overall department efficiency, implementing better communication channels between team members.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
Porter
Bucholhz Autobody And Paint Shop
03.2023 - 08.2023
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, breaking down cardboard and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Transported customer and dealership vehicles in and out of the main facility.
- Checked in and pre- or post scanned vehicles with assigned scanners.
Assistant Parts Manager
Polaris Of Gainesville
06.2022 - 03.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, service department and sales department for use in deals and/or individual orders.
Assistant Director of Environmental Services
North Florida Hospital
05.2021 - 06.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Supervised staff of over a hundred personnel by implementing company policies, protocols, work rules and disciplinary action.
- Monitored and maintained operating budgets by managing supplies and equipment inventory.
- Conducted staff meetings and communicated with members of other departments to coordinate housekeeping activities.
- Complied with health, safety, OSHA and industry regulatory agencies to minimize hazards and support safe and healthy work environment.
- Maintained and improved hospital staff and patient satisfaction with consistent follow-up.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Uber Partner
Uber
01.2020 - 07.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Transported high-value clients and their luggage with care, professionalism and discretion.
- Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Salesperson
Vivint Home Security
04.2020 - 07.2020
- Developed and grew leads through repeat business and customer referrals.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Provided product benefits and advantages and discussed pricing with interested parties.
Sales Associate
RideNow Powersports
04.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Solved customer returns and/or challenges by offering discounted products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained computer records related to sales, returns and inventory availability.
EVS Housekeeper
North Florida Regional Hospital
10.2017 - 04.2019
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Store Manager
Pretzel Twister
03.2017 - 06.2018
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce department.
- Set effective store schedules based on customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier
Charleys Philly Cheese Steak
12.2016 - 05.2017
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front house as well as sanitizing back house.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash and learned duties for various positions and provided backup at key times
- Greeted as well as Built relationships with customers to encourage repeat business
Education
Bachelor Of Arts - Animal Sciences
University of Florida
Gainesville, FL12.2026
Massage License - Massage Therapy
Florida School of Massage
Gainesville, FL07.2018
AA - Animal Science
Santa Fe College
Gainesville, FL05.2017
Skills
- Computer proficiency
- Staff Training
- Interpersonal Communication Skills
- Complex Problem-Solving
- Inventory Management
- Performance Improvement
- Operations Management
- Hardworking and Reliable
Timeline
Assistant Parts Manager
Classic Collision Regional
08.2023 - Current
Porter
Bucholhz Autobody And Paint Shop
03.2023 - 08.2023
Assistant Parts Manager
Polaris Of Gainesville
06.2022 - 03.2023
Assistant Director of Environmental Services
North Florida Hospital
05.2021 - 06.2022
Salesperson
Vivint Home Security
04.2020 - 07.2020
Uber Partner
Uber
01.2020 - 07.2021
Sales Associate
RideNow Powersports
04.2019 - 01.2020
EVS Housekeeper
North Florida Regional Hospital
10.2017 - 04.2019
Store Manager
Pretzel Twister
03.2017 - 06.2018
Cashier
Charleys Philly Cheese Steak
12.2016 - 05.2017
Bachelor Of Arts - Animal Sciences
University of Florida
Massage License - Massage Therapy
Florida School of Massage
AA - Animal Science
Santa Fe College