Overview
Work History
Education
Timeline
Generic

Lourdes Arroyo

Atlantic City

Overview

4
4
years of professional experience

Work History

Health Coach

Rowan University
09.2024 - 01.2025
  • Guided clients with intellectual disabilities in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
  • Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
  • Maintained records of clients' health progress and compared to health goals.
  • Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.

Call Center Representative

Island Water Park
05.2023 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Hostess

Nazim's Mediterranean Restaurant
03.2021 - 09.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Global Public Health

Rowan University
Glassboro, NJ
05-2026

High School Diploma -

Oakcrest High School
Mays Landing, NJ
06-2022

Timeline

Health Coach

Rowan University
09.2024 - 01.2025

Call Center Representative

Island Water Park
05.2023 - 10.2024

Hostess

Nazim's Mediterranean Restaurant
03.2021 - 09.2021

Global Public Health

Rowan University

High School Diploma -

Oakcrest High School

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Lourdes Arroyo