JOEL BENTANCUR
Katy,TX
Summary
Knowledgeable Service Manager with solid background in order management and process optimization. Successfully streamlined ordering systems and improved accuracy, ensuring timely and efficient order fulfillment. Demonstrated strong analytical and problem-solving skills, consistently maintaining high levels of customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Practice Manager
AEG Vision
Sugar Land, TX
08.2021 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Boosted staff morale by offering constructive feedback and specific direction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
General Manager
National Vision
Sugar Land
06.2020 - 07.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Supervised and managed 10 opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
Substitute Teacher
Katy Independent School Districtu
Katy, TX
02.2020 - 05.2020
- Planned and implemented integrated lessons to meet national standards.
- Completed daily reports on attendance and disciplinary performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Payroll Specialist
Christian Brothers Automotive
Houston, TX
03.2019 - 10.2019
- Responsible for timely and accurate processing of staff weekly payroll for approximately 2000 employees
- Performed multi-state payrolls
- Work with other payroll team members to coordinate, exchange and audit payroll information
- Reconcile payroll and validate reports
- Respond timely and professionally to all inquiries and requests
- Responsible for coordinating new, active and terminated garnishments
- Prepare stop payments, voids, and check reversals
- Issue manual checks for terminations and miscellaneous requests, and ensure timely delivery based on legal requirements
- Proficient in iSolve payroll processing software
- Analyzed impact to financial statements of changes in tax law and settlements of tax audits
Accounts Receivable Manager
AMBB
Houston, TX
04.2016 - 03.2019
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts
- Worked with upper management to document and offset unusual expense variance in their respective areas
- Revised and streamlined inefficient work procedures
- Used bonding software to produce high-quality documents, reports and presentations
Optician / Optical Manager
Grand Vision
Katy, TX
04.2014 - 04.2016
- Provided comprehensive sales consultations
- Managed product inventory
- Jumped in to fill gaps for on call rotation when necessary
- Organized and led weekly personnel meetings with 6 team members
- Trained staff of opticians to provide top-quality patient care
- Educated patients about their treatments
- Proficient in Officemate software
- Responsible for notifying customers in timely manner
- Responsible for hiring and termination of employees
- Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed
Vision Center Manager
Wal-Mart Stores Inc
Sugar Land, TX
08.2006 - 03.2014
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions, demotions, and terminated employees when necessary
- Trained staff to deliver outstanding customer service and frame styling techniques
- Completed weekly schedules according to payroll policies
- Opened new store locations and assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Worked closely with district manager to formulate and build store brand
- Trained all new managers on store procedures and policies
- Served as mentor to junior team members
Education
Bachelor of Science - Business Management, Human Resources
University of Phoenix
Houston, TX12.2019
Skills
- Teamwork / Collaboration
- Tutoring
- Teaching
- Operations Support
- Team leadership
- Effectively work with parents
Timeline
Practice Manager
AEG Vision
08.2021 - Current
General Manager
National Vision
06.2020 - 07.2021
Substitute Teacher
Katy Independent School Districtu
02.2020 - 05.2020
Payroll Specialist
Christian Brothers Automotive
03.2019 - 10.2019
Accounts Receivable Manager
AMBB
04.2016 - 03.2019
Optician / Optical Manager
Grand Vision
04.2014 - 04.2016
Vision Center Manager
Wal-Mart Stores Inc
08.2006 - 03.2014
Bachelor of Science - Business Management, Human Resources
University of Phoenix