Lourdes Bermudez
Clayton,NC
Summary
Accomplished Hospital Manager with a proven track record at Veterinary Emergency Group, adept in Operations and Human Resources Management. Spearheaded initiatives that enhanced service quality and operational efficiency, achieving significant cost reductions. Excelled in fostering team cohesion and professional development, leading to improved employee morale and retention. Skilled in Clinical Staff Management and Process Implementation, demonstrating a strong ability to drive organizational success.
Overview
8
8
years of professional experience
Work History
Hospital Manager
Veterinary Emergency Group
03.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefits with Medical Director.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Directed, supervised and evaluated work activities of 60+ members including doctors, nursing, customer experience coordinators.
General Manager
Old Navy
11.2022 - 03.2023
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Store Manager
H&M Hennes & Mauritz
12.2019 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Executive Team Leader - HR
Target
10.2018 - 12.2019
- Developed succession planning initiatives to ensure ongoing leadership continuity within the organization.
- Fostered a diverse and inclusive workplace culture through targeted initiatives and education.
- Collaborated with executive leadership to align HR strategies with organizational goals.
- Provided coaching and guidance to managers on effective leadership techniques and conflict resolution strategies.
Store Manager
American Eagle Outfiters
05.2016 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associate of Arts - Pre - Law
Miami Dade College
Miami, FL08.2013
Skills
Operations Management
Human Resources Management
Clinical Staff Management
Drug Inventory Management
Process Implementation
Quality Improvement
Languages
Spanish
Native or Bilingual
Timeline
Hospital Manager
Veterinary Emergency Group
03.2023 - Current
General Manager
Old Navy
11.2022 - 03.2023
Store Manager
H&M Hennes & Mauritz
12.2019 - 12.2022
Executive Team Leader - HR
Target
10.2018 - 12.2019
Store Manager
American Eagle Outfiters
05.2016 - 10.2018
Associate of Arts - Pre - Law
Miami Dade College