Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lourdes Bueno

Los Angeles,CA

Summary

Highly-motivated office manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, sales and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

28
28
years of professional experience

Work History

Dental Office Manager

Oaks Dental Center
03.2019 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.

Dental Office Manager

Khashayar Khodadadi
09.2013 - 03.2019
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Dental Office Manager

Dentalville For Kids Bell
08.2008 - 08.2013
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Biller

Dentalville For Kids Montebello
04.2006 - 08.2008
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Determined proper codes for dental records and patient services.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Audited and corrected billing and posting documents for accuracy.
  • Followed up with appropriate parties to obtain prompt payments.

Marketing

Balboa Dental Care
02.1999 - 03.2006
  • Managed and prioritized marketing materials requests.
  • Oversaw product development, marketing, and launches.
  • Developed and implemented comprehensive marketing strategies to increase office brand awareness and new patient acquisition.
  • Created and launched campaigns across digital and traditional channels to drive sales.
  • Distributed advertising and marketing collateral to local schools, providing education on dental care.

Receptionist

Santa Cruz Dental
10.1996 - 01.1999
  • Answered phone promptly and directed incoming calls to correct departments.
  • Kept reception area clean and neat to give patients a positive first impression.
  • Maintained confidentiality of information regarding patients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Answered phone calls and messages, scheduled appointments, and handled patient inquiries.

Education

Bachelor of Science - Medical Billing

Instituto De Comercio Y Administrasion
Colima, Mexico
05.1987

Skills

  • Budget Management
  • Inventory Management
  • Insurance Billing
  • Treatment Planning
  • Schedule Management
  • Office meetings
  • HIPAA Compliance
  • Employee Training
  • Office Administration
  • Marketing and sales

Languages

Spanish
Native or Bilingual

Timeline

Dental Office Manager

Oaks Dental Center
03.2019 - Current

Dental Office Manager

Khashayar Khodadadi
09.2013 - 03.2019

Dental Office Manager

Dentalville For Kids Bell
08.2008 - 08.2013

Biller

Dentalville For Kids Montebello
04.2006 - 08.2008

Marketing

Balboa Dental Care
02.1999 - 03.2006

Receptionist

Santa Cruz Dental
10.1996 - 01.1999

Bachelor of Science - Medical Billing

Instituto De Comercio Y Administrasion
Lourdes Bueno