Lourdes Capacette
Summary
Experienced leader with a strong background in guidance, managing complex events, and achieving strategic objectives. Excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to organizational growth, ready to tackle new challenges, and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Assistant Administrator, HR Supervisor
Workmen's Circle Multicare Center SNF - Dialysis Dept
01.2015 - Current
- Plan and organize a social service program according to the needs and policies of the residents
- Put into place policies, procedures, and training programs
- Manage Human Resources, including payroll accounts, and stay within budget
- Ensure an adequate stock of stationary/office supplies/medication/dialysis treatment supplies are ordered as needed within budget
- Encourage a variety of efforts aimed at improving performance
- Maintain accurate logs of admissions, discharges, hospitalizations, etc
- Communicate changes to personnel policies and procedures and regularly offer suggestions enhancing labor and employee relations
- Attend morning reports/team meetings daily
- Manage the definition, design, and execution of projects that will help improve essential business processes and meet budgetary targets
- Lead by facilitating meetings between the project team and stakeholders, overseeing deadlines, and ensuring project documentation and outcomes are completed on time
- Attend/set up QAPI / monthly reporting to NHSN
- DOH, etc
- Monthly HR/employee/facility audits
- Maintain Corporate guidelines and duties
- Employee evaluations / competencies
- Providing in- services / education on facility policies to staff/patients
- Hire new staff, prepare documents, and run verification on licenses/certifications
- Daily Record keeping/book keeping for multiple facility files/logs
- Prepare new guidelines/techniques the facility can benefit from, including problem-solving
- Manage 401k loans and enrollments
- Prepare disability, FMLA, and LOA forms
- EQRS, COVID-19 and other government websites reporting
- Assist in coordinating resident admissions, reviewing and approving new entries
- Verifying payer source verification, coordinating with hospitals or other health care providers
- Scheduling patient transportation
- Coordinate services with interdisciplinary team members
- Complete routine assessments according to facility policy
- Answer phones, take messages, knowledge of Microsoft, scanner and etc
- Facilitate patient and staff schedules and status in EMR after consultation with the Nurse Manager
- Assist with blood laboratory work
- Efficiently process and transmit check deposits received from insurance companies, ensuring the facility's smooth financial operations
- Assistant to the Grievance Coordinator for the facility
- Perform other various duties as deemed necessary by the Administrator
Social Services Secretary
Workmen's Circle Multicare Center
01.2012 - 01.2015
- Answer all incoming calls to the department and route to the appropriate parties (7 social workers)
- Use fax scanning and emailing daily
- Schedule care plans for 500 residents weekly and mail out invitations to family
- Reporting to web systems regarding patients admissions/survey monkey
- Prepare LOA and residents out on passes
- Manage necessary logs and keep up-to-date
- Conduct in-service on social services for all staff as necessary
- Coordinates the Resident Council and maintains records of the meetings as per policy
- Refer residents/patients for home care services, including working with home care agencies to obtain information
- Prepare home care agency referrals
Medical Assistant
Westchester Health Medical Center
01.2009 - 01.2011
- Maintained cleanliness and appearance of the waiting area
- Entered patient visits, record all payments, and take vitals
- Run patient's medical insurance and verify patient eligibility, including referrals for specialist
- File medical claims and resolve any problems encountered
- Accept and record all payments, including credit cards
- Obtain patient's files and make sure all doctor's notes, referrals, and insurance information are recorded and updated
Education
MBA - Human Resource Management
Capella University
Minneapolis, MN02.2025
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN11.2023
Associate of Applied Science - Business Administration
Monroe College
Bronx, NY08.2021
Skills
- HRMS - SmartlinxGo
- Clarity EMR
- EQRS
- NHSN
- Bilingual english and spanish
- Inventory and supply management
- Exclusion search for vendors and staff
- Staff hiring
- Office coordination
- Safety monitoring
- File maintenance
- Budget administration
- Document control
- Training coordination
Awards
- Monroe College Graduate, 2020 - 2021, Associate of Applied Science in Business Administration Honor Roll Presidents list.
- Capella University Graduate, 11/01/23, Honor Roll of The National And Success Society Leadership Team.
Timeline
Assistant Administrator, HR Supervisor
Workmen's Circle Multicare Center SNF - Dialysis Dept
01.2015 - Current
Social Services Secretary
Workmen's Circle Multicare Center
01.2012 - 01.2015
Medical Assistant
Westchester Health Medical Center
01.2009 - 01.2011
Bachelor of Science - Business Administration
Capella University
Associate of Applied Science - Business Administration
Monroe College
MBA - Human Resource Management
Capella University
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