Lourdes Castillo
Boca Raton,FL
Summary
Driven and decisive Director of Human Resources offering 19+ years of experience managing human resources and payroll teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, compensation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Human Resources & Administration
Black Dragon Capital
Boca Raton, Florida
02.2023 - Current
- Execute a lifecycle approach to talent management focused on forecasting, staffing, on-boarding, development, performance management, career / succession planning, talent movement and retention
- Serve as principal advisor to portfolio companies in all areas of Human Resources, compensation and employee agreements and classification
- Managed a team of 2 individuals responsible for payroll, retirement, benefits, and fiscal compliance and reporting
- Lead the external audit process by preparing schedules, supporting documents, and responding to inquiries as needed
- Lead monthly payroll budget vs
- Actual meetings working to ensure CEO is updated and informed about variances as necessary
- Work with CEO to identify mission critical roles – responsible for all Executive recruiting for company and portfolio companies
- Mapped workflows for career progression, modeling compensation bands for each role
- Coaching, consulting, and mentoring employees of all levels in the organization
- Create all standard operating procedures, and policies in support of information flow and management, business process and organizational planning.
Director of Human Resources & Payroll
MotionPoint Corporation
Coconut Creek, Florida
12.2018 - 02.2023
- Subject matter expert for all areas of Human Resources and Payroll, including but not limited to benefits, employee relations, and compensation and recruiting
- Designed and launched career progression plans, commission and bonus plans, modeling compensation bands for each role
- Lead people programs and initiatives including performance management, and employee engagement, cultivating, and maintaining relationships to promote positive work culture and growth
- Cross functional collaboration with executive leadership and key stakeholders to identify areas of improvement and implement changes to increase efficiency, creating and launching retention plans
- Successfully implemented new HRIS system, including application tracking, HR & Payroll analytics and operating metrics and performance management
- Manage all aspects of the multi-state and global payroll process, including variable compensation calculations and agreements, all system updates and reporting
- Including annual financial audits
- All aspects of federal and multi state annual reporting, set-up, and taxation requirements and reporting
- Managed, design, implementation, communication and development of health and total rewards programs
- Served as Plan Administrator for Group Insurance and Retirement plan
- Backup for Corporate Controller, including full banking access, budgeting and forecasting reporting, AP and AR, financial reporting as needed
- Supervise HR, AP and on-site IT team
- Responsible for all aspects of corporate operations, including lease negotiations, BCP management, vendor relations, contract negotiations, CAPEX budget management
- Collaborate with SecOps on all audits, including but not limited to HITRUST.
Human Resources/Payroll/Accounting Manager
Fairweather Group, Inc. dba Elite Island Resorts
Deerfield Beach, Florida
10.2017 - 12.2018
- Subject matter expert for all areas of Human Resources and Payroll, including but not limited to benefits, employee relations, and compensation and recruiting
- Maintained and recommended pay plans by conducting periodic pay surveys, scheduling, and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions
- Managed the design, implementation, communication and development of all benefits and rewards programs
- Served as Plan Administrator for Group Insurance and 401k plan
- All aspects of federal and multi state annual reporting, set-up, and taxation requirements and reporting, ensuring compliance with all state and federal tax laws
- Balances the payroll accounts, resolving any payroll discrepancies, entering, and GL posting of payroll
- Manage AP & AR, vendor relations, handle all check disbursements, 1099 and tax related matters in Sage 300 Premium ERP system
- Prepare and process daily ACH and Wire transfers, generating daily cash and bank reconciliation reports, distribute to appropriate parties
- Acted as a liaison between the company, government, and external accountants
- Monitors spending for adherence to budget, recommending variances as necessary.
Payroll & Benefits Manager
iPic Gold Class Entertainment
Boca Raton, Florida
12.2016 - 10.2017
- Responsible for processing a multi-state bi-weekly payroll for 2100 employees
- Complying with federal tip laws and varied state minimum wage laws
- Update system records by reviewing and approving changes in employment and payroll compensation ranges
- Conducted internal and external payroll and benefit audits while ensuring that the payroll unit complies with legal and company standards
- Bi-weekly payroll GL reconciliation, including wage accruals
- Generating payroll account reports, mapping GL account in payroll system as needed
- Planning and optimizing new procedures and reporting, while monitoring budget variances and site level P&L payroll and burden allocations
- Collaborated with Human Resources on state and federal payroll and sick leave laws to ensure there is an integrated effort between the two divisions
- Ensuring all local, state, and federal laws are complied with at a new site opening
- Choose payroll and benefit vendors, monitoring that they function at the required level
- Develop the Payroll and Human Resources Generalist teams, including hiring talent, providing professional growth and development opportunities
- Managed benefit plan negotiations, planning and communications, including open enrollment and 401k plan administration and audits.
Operations & Human Resources Manager
Freedom Financial Solutions
Boca Raton, Florida
01.2011 - 12.2016
- Improve the operation systems, processes, and policies in support of organizations mission- specifically, support better management reporting, information flow and management, business process and organizational planning
- Provides structured settlement recipients and Small Business with a financial alternative to achieve their cash flow needs by offering customized programs to those that cannot be serviced by traditional financial institutions
- Manage and increase the effectiveness and efficiency of Human Resources and Payroll, through improvements to each function as well as coordination and communication between support and business functions
- All financial management, planning, systems, and control, including facilitate and negotiate transactions terms and rates with all funding facilities, funds and bank
- Ensure state and federal regulatory financial compliance
- Develop and maintain budgets and forecasts
- Ensure that the Accounting Department requests are resolved and communicated in a timely manner to internal and external parties managing the day-to-day process of accounts receivable and payable
- Prepare annual audit and taxation and be a liaison with all outside vendors and funding facilities, including organization of fiscal documents and reports
- Serve as primary liaison to all multi-state legal counsel in addressing legal court filings e.g., petitions, court orders, and stipulations.
Manager, Payroll & Benefits Administrations & Operations
Kerzner International Resorts – Atlantis Resorts
Plantation, Florida
01.2005 - 01.2011
- Worked with Oracle and internal systems programmers to convert the payroll system from One World to Oracle
- Continually working with in-house programmers on system and annual tax updates, running test payrolls as needed, ensuring all systems function properly prior to live production
- Responsible for the processing of the multi-state payroll, Bahamian payroll and EXPAT, including managing bank relationships
- Ensuring compliance with Federal and State Wage and Hour laws and Union Laws, including employee garnishments
- Process, generate and post bi-weekly and monthly payroll process to general ledger system, working closely with Accounting and Financial Planning division to ensure budgetary needs are meet, generate monthly payroll accounting reports
- Managed and processed bi-weekly payroll tax payments, balancing tax deposits, ensuring compliance with IRS laws and regulations; implementing audit queries reducing employee overpayments
- Manage and process payroll Year-End W2s, working directly with the Tax department with year-end Federal and State Payroll Tax payments reconciliations, corrections, and adjustments
- Created Payroll and Human Resources Policies and Procedures, testing internal controls and compliance
- Created and coordinated new and unique monthly and annual employee events to ensure that development of employee relationships strategies that support motivating work environment
- Accountable for a Building Management and Operational budget of over 3m
- Conduct yearly and mid-year budget projections of current and future departmental payroll and corporate operational needs
- Conduct cost and variance analysis, monitoring monthly activity to ensure accuracy
- Responsible for all aspects of Facilities Management, including annual County and State EPA inspections on on-site generator and storage tank to ensure a constant power supply to world- wide IT Date Center at all times
- Maintain accurate records of office and equipment inspections, correcting unfavorable results when needed
- Planning, designing, and coordinating all aspects of office space planning, renovations, and complete buildouts
- Selecting, negotiation and purchasing required office furniture and equipment as needed
- Develop and maintain Emergency Life Safety and Hurricane Response and Business Continuation Policies and Procedures
- Maintain Corporate Credit Card program, working closely with Corporate and Divisional Finance departments to develop policies and procedures, conducting internal audit of usage.
Education
Bachelors in Business Administration, Finance -
Brandman University
Skills
- HRIS
- ADP
- PeopleSoft
- Paychex
- UKG Pro
- Salesforce
- NetSuite
- Excel
- Word
- PowerPoint
- Dashboards
- O365
- QuickBooks
- Sage Intacct
- Sage300
- Performance Reviews
- Employee Relations
- Payroll Management
- Labor Relations
- Onboarding
- Recruitment Strategies
- Diversity and Inclusion
- Training Program Management
- Talent Acquisition
- Benefits Administration
- Compliance Management
- Workforce Planning
- Performance Management
- Labor Agreements
- Regulatory Compliance
- Employee Engagement
- Organizational Development
- Retention Strategies
- Performance Evaluation
- Succession Planning
- HR Policy Development
- Compensation Structuring
- Strategy Development
- Budget Forecasting
Certification
- Certification in Compensation Management & Administration
- Certified Corporate Diversity Equity & Inclusion (DEI) Expert
Timeline
Director of Human Resources & Administration
Black Dragon Capital
02.2023 - Current
Director of Human Resources & Payroll
MotionPoint Corporation
12.2018 - 02.2023
Human Resources/Payroll/Accounting Manager
Fairweather Group, Inc. dba Elite Island Resorts
10.2017 - 12.2018
Payroll & Benefits Manager
iPic Gold Class Entertainment
12.2016 - 10.2017
Operations & Human Resources Manager
Freedom Financial Solutions
01.2011 - 12.2016
Manager, Payroll & Benefits Administrations & Operations
Kerzner International Resorts – Atlantis Resorts
01.2005 - 01.2011
Bachelors in Business Administration, Finance -
Brandman University
- Certification in Compensation Management & Administration
- Certified Corporate Diversity Equity & Inclusion (DEI) Expert
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