Lourdes Cordero-Hilfman
Salado,TX
Summary
Bilingual Spanish Educator experienced teaching both English and Spanish to foreign nationals. Nurtured students struggling to learn foreign language and tailored teaching to best enhance competency. Explained assignments in native language and explained concepts clearly. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fitness Coach
Zumba
05.2010 - Current
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Boosted overall gym membership retention rates through consistent follow-up and exceptional client support.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Increased gym revenue by promoting and selling personal training packages to new and existing clients.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
Spanish Teacher/District Translator
Salado, Tx
01.2017 - 05.2023
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
- Collaborated with more than 50 subject matter experts to discuss individual personnel needs and progress, which contributed to the establishment of clear and competent objectives for roughly 75 lessons and projects.
- Utilized various and rigorous course material to prepare roughly 1,000 personnel for requirements pertaining to bilingual education.
- Directly responsible for project delivery and instruction both individually and in groups, via several teaching methods such as lectures, discussions, and demonstrations, which resulted in a 100% promotion rate.
- Adjusted curriculum as needed by developing activities and strategies for improvement of instruction and student performance.
- Executed Program Development operations to meet overall objectives, goals, and requirements.
- Made continuous improvements to the processes, responsible for the mentorship, guidance, and professional development.
- Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Organized extracurricular activities such as Spanish Club meetings and cultural events to promote language immersion outside of the classroom setting.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Participated in professional development opportunities to stay current on pedagogical trends and enhance teaching skills further.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Promoted culture of inclusion, respect and collaboration in classroom.
Business Franchise Owner
Seven Eleven
01.2013 - 07.2015
- Designed and developed multiple reporting and recording templates, detailed duty descriptions, workflow plans and job aids that were utilized for achieving company logistical operation goals.
- Actively engaged in growing industry relationships with more than 400 companies to expand employer participation in the Program.
- Strategically engaged in sponsorship opportunities and provided feedback to Membership personnel.
- Managed all logistical forecasts and competitive analysis, which enabled our team to remain in the top 10% in Texas.
- Submitted comprehensive and timely inventory, maintenance, and personnel reports to executive leadership; worked under pressure, multi-tasked, and met tight deadlines with superior results.
- Led, coached, and trained staff to ensure high standards and customer experience consistency were maintained throughout the region.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Oversaw payroll, business planning and marketing for franchise operations.
Student Loan Specialist
Sallie Mae
03.2008 - 09.2008
- Improved student loan processing efficiency by streamlining application reviews and implementing best practices.
- Assisted borrowers in selecting suitable repayment plans for their financial situations, optimizing customer satisfaction.
- Reduced delinquency rates with proactive communication and timely follow-ups on overdue payments.
- Managed a portfolio of borrower accounts, ensuring accuracy and up-to-date information.
- Collaborated with internal departments to resolve complex borrower issues, enhancing the overall client experience.
- Developed training materials for new team members to ensure consistent service quality across the department.
- Provided exceptional customer service, addressing borrower inquiries and concerns promptly and professionally.
- Negotiated payment arrangements with borrowers experiencing financial hardship, reducing default rates.
- Leveraged data analysis tools to monitor key performance indicators, enabling informed decision-making within the team.
- Worked closely with management in developing strategic initiatives aimed at enhancing departmental performance levels over time.
- Counseled students and parents about financial aid options and program details.
Education
Master of Business Administration - Marketing
Texas A&M
Killeen, TX05.2010
Bachelors of Communication Technology and TV/Radio Film Production - Radio And Television Broadcasting Technology
University of Puerto Rico
Arecibo, Puerto Rico06.2007
Skills
- Fluent Bilingual in English and Spanish
- Social Emotional Learning (SEL)
- Project Leadership/ Direction
- Interpersonal Communication
- Curriculum Development
- Problem Solving/ Troubleshooting
- Inventory Management/ Control
- Administrative Duties
- Proficient in Microsoft Office Programs
- Lifestyle Coaching
- Group and Individual Instruction
- Social Media Management
Accomplishments
Capturing Kid's Hearts Certification
Received numerous awards on target marketing of a new product launch.
Student Council Leadership role
Brought the Pulsera Project Organization to Salado School District.
Received multiple awards for my races
EF Tours Traveler Leader
Hobbies and Interests
- Zumba
- Beach visits
- Mind and body wellness
- Family activities
- Cultural exploration and adventures
- Continued learning through experiences
- Influencer
Affiliations
- Seasoned runner and Fitness Enthusiast
Certification
Latina Entrepreneurship Academy/ LULAC
Zumba Fitness Licensed Instructor
Aqua Zumba Licensed Instructor
Strong by Zumba Licensed Instructor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Teacher/District Translator
Salado, Tx
01.2017 - 05.2023
Business Franchise Owner
Seven Eleven
01.2013 - 07.2015
Fitness Coach
Zumba
05.2010 - Current
Student Loan Specialist
Sallie Mae
03.2008 - 09.2008
Master of Business Administration - Marketing
Texas A&M
Bachelors of Communication Technology and TV/Radio Film Production - Radio And Television Broadcasting Technology
University of Puerto Rico