Lourdes Cotero
Tustin,CA
Summary
Human resources manager offering several years of experience and excelling in HR Recruitment, Payroll, Benefits administration,Onboarding and Employee Relations. Excelled in streamlining HR processes, enhancing recruitment strategies, and ensuring labor law compliance while fostering a positive work environment, leveraging expertise in HRIS systems and interpersonal communication.
Strong background in directing hiring practices, developing employee policies, managing employee payroll and benefits and working with executive team to meet organizations goals. Driven to develop and implement hr strategies and initiatives aligned with overall business strategy.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Ca Contact Courier
Tustin, CA
08.2023 - Current
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Scheduled or conducted new employee orientations.
- Interpreted and explained human resources policies, procedures or regulations.
- Addressed harassment allegations, work complaints or other employee concerns.
- Hired employees and processed onboarding paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Managed recruitment processes including job postings, interviewing candidates, onboarding new employees, and conducting exit interviews.
- Sourced, qualified and conducted screening interviews with job candidates.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Coached managers on best practices in managing their teams effectively.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Partnered with senior HR team to communicate company standards and policies.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Provided essential support to address individual HR needs of employees.
- Developed and oversaw training courses on sexual harassment and compliance workshops.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
HR Generalist/Office Manager
Rod Fraser Enterprises
Orange , CA
08.2021 - 07.2023
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Supported all C-level Executives - CEO, CFO, President, and Director.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Monitored inventory levels and placed orders when needed.
- Organized company events including holiday parties, team building activities .
- Reviewed files and records to obtain information and respond to requests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Administrative responsibilities include but are not limited to: Managing, provided full spectrum recruitment for all open positions as needed.
- Screened new applicants, documentation and completed the onboarding hiring process
- Providing optimal support to employees regarding various HR-related topics
- Developed and implemented human resource policies to be in compliance with state and federal laws
- Providing exceptional customer service while interacting with clients in person or via telephone, handling customer inquiries and Process Workers Comp claims efficiently
Property Management Assistant
Advanced Management Company
Anaheim, CA
02.2021 - 07.2021
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Reviewed monthly financial statements for accuracy prior to submission.
- Responded quickly to emergency situations involving tenants or properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Compiled and conveyed operational and financial data to regional manager.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Organized community events such as open houses and tenant appreciation days.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Monitored compliance with applicable laws including fair housing regulations.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Met with prospective tenants to show property and assess applications or sign leases.
- Organized and maintained all tenant files, documents, and other records in accordance with company policy.
- Created memos, letters and other documents, fostering internal and external communication.
- Adhered to Fair Housing Laws while screening applicants for tenancy.
- Organized and maintained documents, files and records.
Sr. HR Generalist
Soaring Eagle Renovations
11.2011 - 02.2021
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Scheduled or conducted new employee orientations.
- Interpreted and explained human resources policies, procedures or regulations.
- Addressed harassment allegations, work complaints or other employee concerns.
- Hired employees and processed onboarding paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Managed recruitment processes including job postings, interviewing candidates, onboarding new employees, and conducting exit interviews.
- Sourced, qualified and conducted screening interviews with job candidates.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Coached managers on best practices in managing their teams effectively.
- Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Partnered with senior HR team to communicate company standards and policies.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Provided essential support to address individual HR needs of employees.
- Developed and oversaw training courses on sexual harassment and compliance workshops.
- Supported all C-level Executives and directly reported to the Director
- Organizing office operations and procedures, overseeing clerical duties, and running overall operations of the office
- Providing exceptional customer service while interacting with clients in person or via telephone, handling customer inquiries and complaints efficiently
- Maintained calendars, scheduled meetings and appointments, direct phone calls and ensuring no conflict occurs
- Successfully planned and coordinated company events and teamwork activities
- Ensuring sales and follow-up services for clients as needed
Administrative Specialist/ Youth Care Worker
Crittenton Services, Fullerton
03.2009 - 10.2011
- Assist clients with programs and activities as assigned using effective communication and interpersonal skills.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Facilitated group activities that promote socialization skills among youth in care.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Transported youth to appointments or recreational activities as needed.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Maintained confidentiality through stringent handling of charts and data.
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.
- As an effective leader setting the example by using daily problem-solving skills.
- Managerial skills to help clients towards being self-directed learners themselves and complaints efficiently.
- Order office supplies and maintain equipment inventories, evaluating new equipment and techniques.
Receptionist / Financial Aid Advisor
California State University, Fullerton
11.2006 - 01.2009
- Explained the differences between federal, state, institutional, private and alternative loans.
- Coordinated efforts between departments within the university to ensure timely disbursement of funds.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Stayed abreast of lending regulations, industry trends and market rates.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- View aid and go through eligibility combining loans, grants, and federal work-study (employment) to meet each student's calculated need within program limitations, student preferences and available funds.
- Perform general office and receptionist duties as needed.
- Communicate effectively orally and in writing and to establish and maintain cooperative working relationships with a wide variety of students, staff, administrators, and community members.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Informed customers of loan application requirements and deadlines.
Education
Bachelor of Arts - Criminal Justice-Pre-Law Program
California State University, Fullerton
Fullerton, CA05.2013
Skills
- HR Recruitment and Onboarding
- Payroll administration experience
- Payroll software
- Workman’s Comp benefits Administrator
- Unemployment claims management
- Onboarding and orientation
- Benefits and compensation management
- Employee onboarding
- HR policies and procedures
- Benefits administration
- Orientation preparation
- Recruitment life cycle
- Employee Relations
- HR guidance
- Clerical Experience
- Proficient with MS office Suite
- Web-based applications
- HRIS systems
- Social Media Marketing
- Processing garnishments
- Time sheet reviewCAL/OSHA Trained
- Labor law compliance
- Ten-key operator
Certification
PIHRA Certification-in progress
Languages
Spanish, Bilingual: Proficient in reading, writing, and spelling
Personal Information
Available: Available for Telephonic/Video Interview with 1-day prior notice during (09 AM – 01 PM PST)
Affiliations
- PTA member
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Human Resources Manager
Ca Contact Courier
08.2023 - Current
HR Generalist/Office Manager
Rod Fraser Enterprises
08.2021 - 07.2023
Property Management Assistant
Advanced Management Company
02.2021 - 07.2021
Sr. HR Generalist
Soaring Eagle Renovations
11.2011 - 02.2021
Administrative Specialist/ Youth Care Worker
Crittenton Services, Fullerton
03.2009 - 10.2011
Receptionist / Financial Aid Advisor
California State University, Fullerton
11.2006 - 01.2009
Bachelor of Arts - Criminal Justice-Pre-Law Program
California State University, Fullerton
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