Lourdes Dachowski Mejia
Spokane,USA
Summary
Customer Service Representative with 6 years of experience in facilitating financial transactions and enhancing customer inclusivity. Demonstrates strong leadership and problem-solving skills, effectively managing teams and improving workflow efficiency. Proven ability to handle high-value transactions and implement innovative solutions in dynamic environments.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Banner Bank
Airway Heights, WA
01.2025 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Escalated complex customer inquiries to supervisors when necessary.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Strengthened customer retention by offering discount options.
LEAD
Movher
Spokane, WA
07.2024 - 10.2025
- Organized and managed inventory of supplies, boxes, tape, blankets, dollies.
- Coordinated with other movers to ensure efficient loading and unloading of customer belongings.
- Inspected and maintained moving equipment to ensure safety and reliability.
- Provided customers with packing instructions and suggestions on how to best protect their items during the move.
- Loaded and unloaded trucks in a safe and organized manner.
- Assisted customers in packing fragile items for transport.
- Communicated with supervisor regarding any problems or issues that arose during the move process.
- Managed team of movers providing guidance and instruction as needed.
- Stayed current on local traffic laws and regulations related to commercial vehicle operation.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
CSR
Cornerstone Bank
, USA
09.2023 - 06.2024
- Facilitating financial transactions for the Latino community, for over 6+ Cornerstone Bank branches, by translating for the loan officers/ creating personal and mobile banking accounts, Improving customer inclusivity
- Upselling Convent Gift Cards
- Developed solutions for CoinStar machine issues, reducing downtime and maintaining workflow
- Unloading of CoinStar machines, and reloading the coin rolling machines
- Prepared the cash or coins for the SWAT trucks
- Assisted customers with Security Deposit Boxes
- Handled all foreign exchange for any transaction
- Cashing or deposits of tribal Disbursement's and Royalties
- Exchanged and verified over $100,000 Dollars in Casino orders from SWAT truck to Casino or vise versa depositing $500,000 on casino event days, twice a week
- Fully Vetted personal when dealing with all accounts
- Made sure all CSR's cash count was verified and put away in vault by the end of day and vaults properly secured
- Oversaw CSR training and managed scheduling for all CSR Positions on the teller line including drive-up
- Assisted in daily management of high-profile accounts, processing up to $50,000 daily
- Handled up to 185 transactions daily, maintaining precision and client satisfaction
CEO
Fanta C. Floral
, USA
03.2019 - 10.2023
- Led Fanta C
- Floral, overseeing business taxes, tribal laws, and accounts payable, achieving measurable financial stability
- Directed payment processing and team leadership, ensuring efficient operations and timely transactions
- Implemented data entry and time management strategies, improving accountability and workflow efficiency
Front Desk Receptionist and Dispatcher
J&J Rental
, USA
08.2018 - 03.2019
- Managed job application distribution, scheduled appointments, and coordinated dispatch operations
- Performed data entry tasks and provided technical support for new OMNI Dispatching system
- Trained team members on OMNI Dispatching, enhancing overall efficiency and technical proficiency
- Oversaw the introduction of the OMNI Dispatching system, ensuring seamless integration
Weapons Specialist
Army National Gaurd
Spokane, WA
10.2014 - 05.2018
- Performed daily safety checks on weapons systems and equipment.
- Maintained inventory records of all weapons and related components.
- Provided technical support to personnel in the use of weapons and equipment.
- Trained personnel in the safe operation of firearms and other weapon systems.
- Repaired malfunctioning weapons as needed to ensure proper functioning in the field.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
Infant Teacher
KinderCare Learning Centers
Spokane, WA
06.2015 - 03.2018
- Developed and implemented daily lesson plans to support infant development.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Established positive relationships with families by communicating regularly about their child's progress.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Engaged in conversations with infants to encourage language development.
- Incorporated music into everyday routines to promote creativity and motor development.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
Education
Specialist of Heavy Artillery -
United States Military Army
Fort Robinson, AR03.2018
Some College (No Degree) - Nursing
Spokane Community College
Spokane, WA07-2015
Some College (No Degree) - Diagnostic Medical Sonography
Eastern Washington University
Cheney, WA10-2014
HIGH SCHOOL DIPLOMA -
CENTRAL VALLEY HIGH SCHOOL
Spokane Valley06.2014
Skills
- Customer Service Representative
- Project Management
- Problem Solving
- Teamwork
- Time Management
- Adaptability
- Conflict Resolution
- Leadership
- Technical Support
- Dispatch Operations
- Bilingual
- Accounts Payable
- Data Entry
- Phone Etiquette
- Attention to Detail
- Call Management
- Complaint resolution
Languages
- English
- Spanish
Timeline
Client Service Representative
Banner Bank
01.2025 - Current
LEAD
Movher
07.2024 - 10.2025
CSR
Cornerstone Bank
09.2023 - 06.2024
CEO
Fanta C. Floral
03.2019 - 10.2023
Front Desk Receptionist and Dispatcher
J&J Rental
08.2018 - 03.2019
Infant Teacher
KinderCare Learning Centers
06.2015 - 03.2018
Weapons Specialist
Army National Gaurd
10.2014 - 05.2018
Specialist of Heavy Artillery -
United States Military Army
Some College (No Degree) - Nursing
Spokane Community College
Some College (No Degree) - Diagnostic Medical Sonography
Eastern Washington University
HIGH SCHOOL DIPLOMA -
CENTRAL VALLEY HIGH SCHOOL
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