Lourdes Dunn

Data-Driven E-commerce Management

• Optimized e-commerce operations for Dunn Deal LLC through data-driven decision-making.
• Leveraged analytics tools (Seller Amp, Keepa charts) to track key performance indicators (KPIs) such as ROI, sales velocity, profit margin, and market share.
• Monitored market trends, price fluctuations, and product availability to identify opportunities for optimization and pricing strategies.
• Created and optimized product listings across multiple platforms, including pricing, promotion, and keyword optimization.
• Managed end-to-end order fulfillment and customer service, ensuring timely shipping, excellent customer experience, and positive reviews.

Operations Manager, Bdunn Delivery

• Overseed daily operations, including logistics, invoicing, client communication, and payroll.
• Managed bookkeeping and financial records to ensure accurate financial reporting.

• Led the development and sale of a 27-acre subdivision in Michoacán, Mexico.
• Managed the entire development process, including:Navigating complex permitting processes and securing necessary approvals.
  Collaborating with legal and engineering teams to ensure compliance.
  Overseeing land subdivision and infrastructure development.
  
• Diversified income streams through innovative strategies such as:Orchard management
  Worm farming
  Equipment rental
  Government contracts
  

Operations Manager, Hacienda San Gabriel de las Palmas

• Overseen daily operations of a boutique hotel, including housekeeping, food and beverage, summer camps, weddings and events.