LOURDES FLORES
San Antonio,TX
Summary
Results-driven Project Manager with 8 years of experience leading complex projects. Skilled in stakeholder management, risk identification, and change control. Developed comprehensive project plans and facilitated cross-functional collaboration to enhance communication. Focused on driving project success and promoting a high-performing team environment.
Overview
13
13
years of professional experience
Work History
General Education Teacher
Northside ISD - NISD
07.2021 - 05.2026
- Analyzed student performance data and implemented targeted improvement plans, resulting in 100% of students demonstrating academic growth and 75% meeting or exceeding projected growth targets.
- Guided students to strong academic outcomes, resulting in over 60% achieving Meets or Masters Grade Level performance across core subjects.
- Managed instructional plans and student performance tracking for 23 students, using data dashboards and ongoing progress monitoring to improve academic outcomes.
- Coordinated with educators, administrators, specialists, and families to develop and execute student success plans, ensuring alignment on goals and timelines.
- Designed standardized digital resource systems that improved access to instructional materials, strengthened consistency, and reduced preparation time.
- Led collaborative planning sessions and professional learning activities, enabling team members to share best practices and implement effective instructional strategies.
- Managed multiple projects, reporting requirements, meetings, and deadlines simultaneously while maintaining accurate documentation and timely completion of deliverables.
- Identified potential academic and operational risks early and implemented corrective actions to keep student goals and classroom initiatives on track.
- Adapted plans in response to changing priorities, student needs, and performance trends while continuing to meet organizational and instructional objectives.
Customer Service Associate
H-E-B
01.2013 - 03.2022
- Collaborated with 10+ team members and store leadership daily to resolve customer issues efficiently, contributing to improved customer satisfaction and smooth store operations.
- Assisted 100+ customers per shift, resolving concerns quickly and professionally to ensure a positive shopping experience.
- Coordinated with team members and leadership to resolve customer issues efficiently, enhancing overall customer satisfaction and supporting daily operations.
- Assisted with training and supporting team members on department procedures, customer service expectations, and daily workflows.
- Trained and supported team members on procedures and customer service expectations, fostering a knowledgeable team to improve service quality.
Education
Bachelor's Degree - Arts in Interdisciplinary Studies
University of Texas At San Antonio
12.2021
CAPM – Certified Associate - Project Management
Project Management Institute
Professional Certificate - Project Management
Coursera by Google
Specialization Certificate - Agile
Coursera By Google
Certificate - Jira
Coursera by Google
Skills
- Data Analysis
- Project Documentation
- Project Planning
- Process optimization
- Process Improvement
- Risk Identification
- Reporting
- Stakeholder Communication
- Cross-Functional Coordination
- Agile Fundamentals
- MS Project
- Jira
- Microsoft Office
- Google Workspace
Timeline
General Education Teacher
Northside ISD - NISD
07.2021 - 05.2026
Customer Service Associate
H-E-B
01.2013 - 03.2022
Certificate - Jira
Coursera by Google
Specialization Certificate - Agile
Coursera By Google
Professional Certificate - Project Management
Coursera by Google
CAPM – Certified Associate - Project Management
Project Management Institute
Bachelor's Degree - Arts in Interdisciplinary Studies
University of Texas At San Antonio