Lourdes Franco Correa
Doral,FL
Summary
Adept at managing financial transactions and resolving customer complaints, I excelled at Banco Familar SAECA by ensuring compliance and promoting banking products. My blend of problem-solving abilities and teamwork not only enhanced customer satisfaction but also contributed to achieving branch sales targets.
Overview
3
3
years of professional experience
Work History
Bank Customer Service Representative
Banco Familar SAECA
07.2010 - 04.2013
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
Education
Bachelor Of Business Administration -
Universidad Católica “ Nuestra Señora De La Asunci
Asunción, Paraguay07.2009
Skills
Data entry proficiency
Complaint Handling
Financial Transactions
Loan Processing
Client Confidentiality
Teamwork and Collaboration
Customer Service
Reliable and Responsible
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Team Cooperation
Organizational Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Bank Customer Service Representative
Banco Familar SAECA
07.2010 - 04.2013
Bachelor Of Business Administration -
Universidad Católica “ Nuestra Señora De La Asunci
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