Lourdes Garrido
Miami,FL
Summary
Results-driven Medical Office Manager with over 5 years of experience organizing and coordinating office operations to enhance efficiency. Skilled in planning, organizing, and implementing strategies to drive growth and achieve business objectives. Specialize in team leadership, workflow optimization, and administrative management. Committed to providing exceptional dailiy operational and technical leadership on a variety of administrative matters.
Overview
6
6
years of professional experience
Work History
Office Manager/Surgical Scheduler Coordinator
Andrade Endosurgery, LLC
Doral, Florida
04.2025 - Current
- Utilized scheduling software to update and maintain surgery calendars efficiently.
- Assisted patients with pre-operative instructions and answered scheduling inquiries.
- Collaborated with insurance companies to verify patient coverage for surgical procedures.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Performed data entry into various computer systems related to surgical scheduling activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Trained new staff on office procedures, software programs and customer service protocols.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Office Manager/Surgical Scheduler Coordinator
Surgical Solutions of Miami
Coral Gables, Florida
01.2023 - 02.2025
- Established meticulous policies & guidelines to ensure efficient
supervision of daily operations - Select and interview qualified staff members, and train new hires in all
clerical positions - Maintaining all office permits and licenses up to date
- Serve as the compliance contact for annual HIPAA, OSHA, fraud, waste,
and abuse training, as mandated by regulatory and environmental
agencies - Work with the provider, and maintain a calendar for upcoming events,
meetings, and surgeries - Work closely with physicians' offices to obtain all pre-operative testing clearance for surgery
- Assisted patients in coordinating required pre-operative testing to obtaininsurance authorization for surgical procedures
- Obtained authorization for bariatric and surgical procedures, and
scheduled patients for surgery at South Miami Hospital, Larkin South
Community Hospital, and Kendall Regional Hospital - Assisted the physician in examining rooms, charting patients' vitals, and performing office procedures.
- Executed medical claims adjustments, denials, & payments using eClinical Works for efficient billing management
Medical Billing Coordinator
Advanced Rheumatology of South Florida
Miami, Florida
01.2022 - 01.2023
- Executed medical claims adjustments, denials, & payments usingeClinical Works for efficient billing management
- Ensured billing accuracy by meticulously reviewing patient & procedure records to identify & correct billing discrepancies
- Managed refund requests, processed appeals, & rectified underpayments
to drive increased revenue - Follow insurance requirements, including details of patient financial
responsibility, fee-for-service, and managed care plans - Review and validate the accuracy of charges, including the date of
service, services provided, and location
Assistant Manager
Robaina Medical Center
Apollo Beach, Florida
01.2020 - 01.2022
- Assisted the office manager with maintaining adequate administrative
and medical standards - Managed staff scheduling and set patient scheduling policy
- Interviewed, hired, and trained medical office teams and conducted
performance evaluations - Maintained office supplies inventory by checking stock and ordering new
supplies - Perform Medical Billing & Collections utilizing Medisoft software, ensuring accurate billing & efficient payment processing
Education
Associate of Science -
Rasmussen University
08-2026
High School Diploma -
Southwest Miami Senior High Shcool
Miami, FL06-2013
Skills
- Administrative Management
- Surgical scheduling
- Medical billing
- Patient coordination
- Documentation management
- HIPAA compliance
Timeline
Office Manager/Surgical Scheduler Coordinator
Andrade Endosurgery, LLC
04.2025 - Current
Office Manager/Surgical Scheduler Coordinator
Surgical Solutions of Miami
01.2023 - 02.2025
Medical Billing Coordinator
Advanced Rheumatology of South Florida
01.2022 - 01.2023
Assistant Manager
Robaina Medical Center
01.2020 - 01.2022
Associate of Science -
Rasmussen University
High School Diploma -
Southwest Miami Senior High Shcool