Lourdes Grullon
Dorchester,MA
Summary
Dynamic leader and skilled communicator, adept in security officer training and customer service, with proven success at Central Security CPS, LLC. Excelled in team leadership, enhancing security protocols, and fostering client satisfaction. Expert in janitorial practices and vehicle detailing, showcasing a blend of hard and soft skills to exceed employer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Team Leader
Central Security CPS, LLC
Boston, US
03.2020 - Current
- I supervise over 12 officers in making sure their work performance and duties are being met on a daily basis.
- I train all new employees so that all client post orders are followed.
- I create weekly schedules and handle various other tasks, such as, but not limited to, approving incident reports and meeting client needs when requested.
- Provided security team leadership and contributed to on-call duties.
- Facilitated communication between security team and other departments for a cohesive environment.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Interior Cleaning Specialist
Scrubadub Auto Wash Centers, Inc.
Dorchester, US
03.2017 - 01.2019
- Car washer with 2+ years of experience in detailing vehicles.
- Proven ability to efficiently and accurately complete car washing and detailing tasks.
- Effectively communicated with customers to ensure their satisfaction with the results.
- Developed a strong knowledge of the appropriate use of cleaning products and chemicals.
Janitor
Gillete Stadium
Foxborough, US
09.2013 - 08.2014
- Cleaning skills included sweeping, mopping, dusting, vacuuming, glass cleaning, restroom cleaning, and trash removal.
- Maintenance and repair skills included light facility repairs, and identifying items that need to be repaired.
- Both verbal and written communication skills are essential for preparing reports or managing inventory.
Education
High school diploma -
Liceo Nocturno Colombina Canario
Republic, MO06.2012
Skills
- Janitorial Skills
- Detailing Skills
- Leadership Skills
- Report Writing Skills
- Customer Service Skills
- Problem Solving Skills
- Security Officer Training
Certification
- Driver's License
- CPR/AED/First-Aid Certification
Languages
Fluent in Both English And Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Security Team Leader
Central Security CPS, LLC
03.2020 - Current
Interior Cleaning Specialist
Scrubadub Auto Wash Centers, Inc.
03.2017 - 01.2019
Janitor
Gillete Stadium
09.2013 - 08.2014
High school diploma -
Liceo Nocturno Colombina Canario
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