Lourdes Hernandez
Albuquerque,NM
Summary
Proven Certified Ophthalmic Assistant with a track record of enhancing patient care and streamlining processes at Eye Associates of New Mexico. Skilled in visual field testing and medical terminology, coupled with exceptional organizational abilities and customer service. Demonstrated success in improving patient satisfaction and compliance with healthcare standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Eye Associates of New Mexico
11.2021 - 11.2023
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Attended all staff meetings and employee forums.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Documented patient medical history and information utilizing medical software with commitment to accuracy.
- Processing insurance claims and submitting for prior authorizations by verifying coverage details and submitting accurate documentation on behalf of patients.
CSR
Rotech
01.2019 - 11.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies. Handled billing ICD-10 codes used to determine oxygen needs to complete handling prior authorization and insurance claims.
- Proficient training and testing in medical terminology, with exam test. Passed annual competency exams for all of the areas of responsibility.
- Attending weekly staff meetings and quarterly MSO meetings.
Education
No Degree - Biology
Central New Mexico Community College
Albuquerque, NM2026
High School Diploma -
Manzano High School
Albuquerque, NM05.2018
Skills
- Surgical Assisting
- Visual field testing
- Motivation and Initiative
- Organized multitasker
- Exceptional customer service skills
- Works well under pressure while maintaining professionalism
- Medical terminology/CPT and ICD-10 coding proficient with certification
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Certified Ophthalmic Assistant
Eye Associates of New Mexico
11.2021 - 11.2023
CSR
Rotech
01.2019 - 11.2021
No Degree - Biology
Central New Mexico Community College
High School Diploma -
Manzano High School
- COA - Certified Ophthalmic Assistant
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