Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Lourdes Hernandez

Lourdes Hernandez

Coral Gables,Florida

Summary

Hardworking and passionate job seeker searching for a Remote, Part-Time position as an Executive Assistant, Office Assistant or similar role. A professional with 17+ years of experience in technology with a diversified background. Through my professional journey, I applied a strong focus on building my interpersonal skills and productivity under minimal supervision. I am detail-oriented and meticulous when managing competing priorities within tight deadlines. I work best in roles where utilizing scheduling allows me to make a positive impact while using creative problem-solving to resolve issues and achieve goals. Reliable, resourceful and proactive individual with eagerness to learn and learn fast. I would welcome the opportunity to further discuss the details of my experience and attributes which I believe will be an asset to the organization. Dynamic individual with hands-on experience in Reporting, Customer Sevice and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
17
years of professional experience

Work History

Data Systems Analyst - Information Technology

Gulliver Schools
03.2018 - 07.2018
  • Developed several electronic forms using the Frevvo Automated Forms tool
  • Assisted principals, teachers and staff with any reporting requirements
  • Met with users to translate their report requirements into technological specifications to develop and create their reports
  • Extracted the data from the server/s and formatted the reports as per the users' specifications to assist them in making senior management decisions.

Business Intelligence Developer

Our Kids of Miami-Dade and Monroe, Inc.
09.2017 - 11.2017
  • Worked with 'Safehaven', the company's Microsoft Dynamics ERP and CRM software application system
  • Generated reports, performed inquiries, updated dashboards and researched information
  • Downloaded files from the state's FSFN system using Download Manager
  • Worked closely with internal departments to examine and analyze data flows, reporting requirements and business models
  • Identified and resolved problems in a timely manner and gathered and analyzed information in a skillful manner to display KPI information for management decision making
  • Updated and refreshed company's financial reports and departmental dashboards using Microsoft Power BI
  • Presented summaries and statistics for determining the average number of kids by status and zip code location
  • Successfully worked on multiple projects simultaneously and was able to interface with cross-functional teams in a professional and personable manner.

Data Systems Analyst - Information Technology

Gulliver Schools
01.2017 - 08.2017
  • Served as liaison between senior management, teachers, parents and students and IT to translate their report requests and generate a final report using SQL and Crystal Reports
  • Worked with the frevvo software to quickly design various online forms and approval workflows
  • Create and present statistical reports to senior management to assist in strategic planning and decision making
  • Research historical salary ranges by department/position and project position/department increases and/or decreases in expenditures and their effects on the fiscal year proposed budget
  • Worked with senior management developing various financial reports for budget, payroll and compensation
  • Manipulated the data for presentation in different formats (pie charts, bar charts, etc) to effectively display and deliver answers to questions in queue
  • Create and present statistical payroll reports to senior management to assist in strategic financial planning and decision making
  • Worked as liaison between users, managers, supervisors and senior management to create statistical reports that would assist in major decision making and in addition, would automate manual workflow duties.

Senior Information Analyst

City Of Miami Beach
06.2015 - 10.2016
  • Extracted Human Resources and Payroll data from EDEN by Tyler Software and/or ENERGOV using SQL Server Management Studio
  • Ran Ad Hoc reports and extracted data to display in different visual formats for more accurate and decision making of the problem in question
  • Served as liaison between senior management and individual department directors in the implementation and execution of various simultaneous projects including the police and fire departments
  • Completed several budget, compensation and payroll reports for the Miami Beach Police Department and the Miami Beach Fire Department requests
  • Formatted and displayed report output using different visualizations for clearer and more accurate ad hoc decision making by management.

QNXT Analyst/Report Developer

Independent Living Systems
02.2014 - 05.2015
  • Simultaneously supports/updates various projects to ensure deadlines are constantly met
  • Attends meetings and seminars as requested
  • Plans, budgets, and documents all aspects of the various projects assigned
  • Create reports that summarize my findings and recommendations, to senior management
  • Maintains user confidence and protects operations by keeping information confidential
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends of data
  • Worked with senior management to develop various financial reports for budget, payroll and compensation
  • Worked as liaison between IT and users/directors to translate/interpret their report requests into projects/reports into Microsoft Structured Query Language (SQL) language and format them to look as they requested using Crystal Reports
  • Maintain clear and detailed documentation of the current reporting architecture, reports, report maintenance, and query repository
  • Create and run ad hoc queries and reports to support information requests of the business
  • Reports created from ECARE and QNXT Systems.

Report Writer Specialist

Florida Healthcare Plus
01.2012 - 01.2014
  • Developed and maintained a portfolio of reports from multiple enterprise applications including QNXT
  • Worked with representatives from the lines of business to develop report specifications, implement those requests in SSRS using SQL server views, stored procedures and functions
  • Worked with managers to understand and resolve data issues and provide technical knowledge data and documentation for development of 'Smart Decision-Making'
  • Worked as liaison between IT and users/directors to translate their report requests and data issues to technical specifications and report creation
  • Wrote various queries using SQL to extract large amounts of data from the QNXT database and created/formatted requested reports using SSRS, Crystal Reports and/or Excel
  • Worked with senior management developing various financial reports for budget, payroll and compensation
  • Liaison between senior management and IT for development of financial reports
  • Constructs and manages multidimensional financial models to analyze company cash flows over near and long term.

Computer Services Manager/Stats and Reporting Group

Miami Dade County Courts
01.2002 - 01.2011
  • Coordinated, monitored, supervised, documents and work on multiple tasks and projects simultaneously
  • Maintain, create, debugged various requests for end-user from various IDMS systems including Criminal Justice
  • Provide supervision and assistance to three programmer analysts
  • In addition, assisted in organizing meetings with staff, end-users, department directors and judges regarding report requests, report changes, judge changes etc
  • Programming/Reporting/Support from the Odyssey Family system using Microsoft SQL Server Reporting Services (SSRS), Database Warehouses
  • Developed numerous statistical reports using SAS, SQL, and Excel to extract Payroll information and created various visual statistical reports, charts and summaries for accurate and data-driven decision making by Senior staff
  • Worked on the 'Data Warehousing Team' to extract/convert/upload/model mainframe data into relational databases and warehouses.

Education

Associate in Arts in Computer Science - undefined

Miami Dade College
Miami, FL

Associate in Science in Business Data Processing - undefined

Miami Dade College
Miami, FL

Skills

Very detail oriented and a quick learner Excellent communication and writing skills in English and Spanish Responsible, hard-working and reliable individual, a team player who works well with others and is also very productive under minimal supervision Proficient in Microsoft Suite My strengths have greatly contributed to the development of my strong customer service skills, organization and time-management skills I bring clear and effective communicating skills to build professional connections with co-workers, management and customers

Software

Microsoft Suite, Google Workspace, SQL, Crystal Reports, SSRS, CRM, Microsoft Outlook, ZOOM, Adobe Actobat, Grammarly, Dropbox, Monday, Gmail, Evernote, Trello, etc

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Data Systems Analyst - Information Technology

Gulliver Schools
03.2018 - 07.2018

Business Intelligence Developer

Our Kids of Miami-Dade and Monroe, Inc.
09.2017 - 11.2017

Data Systems Analyst - Information Technology

Gulliver Schools
01.2017 - 08.2017

Senior Information Analyst

City Of Miami Beach
06.2015 - 10.2016

QNXT Analyst/Report Developer

Independent Living Systems
02.2014 - 05.2015

Report Writer Specialist

Florida Healthcare Plus
01.2012 - 01.2014

Computer Services Manager/Stats and Reporting Group

Miami Dade County Courts
01.2002 - 01.2011

Associate in Arts in Computer Science - undefined

Miami Dade College

Associate in Science in Business Data Processing - undefined

Miami Dade College

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Lourdes Hernandez